Custom Software Engineering Specialist

Accenture in India; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture is seeking a Custom Software Engineering Specialist to lead Salesforce Marketing Cloud initiatives from Mumbai. You will design, develop, and manage SFMC deployments, optimizing campaigns and customer journeys.

The role requires deep SFMC expertise, leadership, and collaboration with marketing, IT, and sales teams to align CRM initiatives with business goals.

Qualifications

• 7 to 11 years of experience in marketing or CRM roles.
• Expertise with Salesforce Marketing Cloud required.
• Proficiency in SQL and AMPscript.
• Experience managing SLAs and ensuring service standards.

Responsibilities

• Lead and mentor multiple CRM teams aligned with CRM strategies.
• Provide guidance and support to team members to develop their skills.
• Collaborate with managers and stakeholders to understand campaign objectives and briefs.
• Assist in execution of campaign strategies, including audience segmentation, journey mapping, and content creation.
• Provide guidance on leveraging SFMC capabilities to achieve campaign goals.
• Configure and customize SFMC components, including data extensions, email templates, landing pages, and automations.
• Build and maintain data extensions or customer master within SFMC for segmentation and personalization.
• Create and manage automated journeys, including welcome series and nurture campaigns.
• Set up and execute campaigns using SFMC tools.
• Ensure campaigns align with SLAs and quality standards.
• Ensure accurate targeting and segmentation of audiences.
• Monitor campaign performance and provide reporting to stakeholders.
• Troubleshoot and resolve SFMC-related issues during campaigns.
• Implement dynamic content with AMPscript/SSJS for personalized emails.
• Collaborate with marketing, sales, and IT teams to align CRM strategies.

Skills

Salesforce Marketing Cloud

Marketing Operations

Leadership

SQL

AMPscript

Automation Studio

Journey Builder

Education

Any Graduation

Job description

Job Description:

Skill required: Marketing Operations - Salesforce Marketing Cloud

Designation: Custom Software Engineering Specialist

Qualifications: Any Graduation

Years of Experience: 7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? "

• Help balance increased marketing complexity and diminishing marketing resources.
• Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
• Role requires Digital Marketing Ads Promotion creation design
• Design, implement, develop & manage Salesforce Marketing Cloud.
• A CRM platform that allows to create and manage marketing relationships and campaigns with customers.
• It is an integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and mgmt and data analysis.
• Custom scripting languages used to personalize landing pages, create applications, construct cross-channel templates or layouts." What are we looking for? "
• Salesforce Marketing Cloud Expertise- In-depth knowledge of SFMC functionalities, including Email Studio, Mobile Studio, Automation Studio, and Journey Builder. Knowledge of SQL and AMPscript for data segmentation and dynamic content creation within SFMC.
• Experience in managing SLAs and ensuring compliance with service standards.
• Leadership- Strong leadership and team management skills, with a track record of successfully leading and developing high-performing teams.
• Proficiency in configuring and customizing SFMC components, including data extensions, email t" Roles and Responsibilities: "
• Lead, mentor, and manage multiple CRM teams, ensuring alignment with organizational goals and CRM strategies.
• Provide guidance and support to team members, facilitating professional development and addressing performance issues.
• Collaborate with Project Manager or marketing stakeholders to understand campaign objectives and requirements by carefully reviewing briefs and seeking clarification before the build along with highlighting risks (if any)
• Assist in the execution of campaign strategies, including audience segmentation, journey mapping, and content creation.
• Provide guidance on leveraging SFMC capabilities to achieve campaign goals effectively.
• Configure and customize SFMC components, including data extensions, email templates, landing pages, and automations, to support campaign execution.
• Build and maintain various standard data extensions or customer master within SFMC for accurate segmentation and personalization.
• Create and manage automated journeys, including welcome series, nurture campaigns, and triggered communications.
• Set up and execute email, SMS, direct mail, social or paid and other marketing broad cast or journey-based campaign using SFMC tools.
• Ensure campaigns are executed in line with defined SLAs, including timelines, quality standards, and performance metrics.
• Ensure accurate targeting and segmentation of campaign audiences.
• Monitor campaign performance and engagement metrics, providing regular reporting and analysis to stakeholders.
• Troubleshoot and resolve any technical issues related to campaign execution.
• Implement dynamic content and personalized elements using personalization languages (example AMPscript or SSJS) to create dynamic and personalized email experiences.
• Collaborate with marketing, sales, and IT teams to align CRM strategies with broader business objectives and ensure seamless integration of CRM efforts."

Requirements: