Custom Software Engineering Analyst

Accenture in India; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accenture in India is seeking a Custom Software Engineering Analyst focused on Marketing Operations and Campaign Management in Mumbai. You will drive marketing performance using Eloqua and CDP, balancing complexity with efficiency, and supporting end-to-end campaign execution from planning to analysis.

The role emphasizes data-driven decision making, strong analytical skills, and collaboration across cross-functional teams to deliver measurable marketing outcomes.

Qualifications

• Eloqua expertise and related tooling.
• SQL and JavaScript knowledge for data and tech integration.
• Best practices in email marketing, deliverability, segmentation and personalization.
• Ability to troubleshoot Eloqua, CDP and campaign execution.
• Strong collaboration and communication with cross-functional teams.

Responsibilities

• Plan and execute marketing campaigns using Eloqua and CDP.
• Configure offers, workflows, templates, landing pages, and automations.
• Manage automated journeys and triggered communications.
• Set up and run campaigns across email, SMS, and other channels.
• Monitor performance, analyze data, and report insights to stakeholders.
• Perform A/B testing and optimization.
• Troubleshoot technical issues related to campaign execution.
• Maintain data hygiene and accurate ticketing updates.
• Follow SOPs and complete required reports.

Skills

Eloqua

SQL

Javascript

HTML/CSS

A/B testing

Education

Any Graduation

Job description

Skill required:

Marketing Operations - Campaign Management

Designation:

Custom Software Engineering Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results. The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.

What are we looking for?

Eloqua Expertise: In-depth knowledge of Eloqua and knowledge of SQL, Javascript. Database Management: Proficiency in understanding database concepts and its application within campaign management. Best Practices: Strong understanding of email marketing best practices, including deliverability, segmentation, personalization, and A/B testing. Problem Solving: Strong problem-solving skills and the ability to troubleshoot and resolve technical issues related to Eloqua, CDP and campaign execution. Collaboration Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Attention to Detail: A keen eye for detail and ability to manage multiple campaigns simultaneously in a fast-paced environment. Certification: Eloqua certification is a plus. API Integration: Exposure to API integration to fully utilize Eloqua API capabilities. Marketing Automation Best Practices: Knowledge of Marketing Automation best practices. HTML and CSS: Familiarity with HTML and CSS for email template customization. Reporting and Analysis: Experience in campaign reporting and analysis, including tracking key performance indicators (KPIs) and providing actionable insights.

Roles and Responsibilities:

Campaign Planning and Requirements Gathering:

• Collaborate with Project Manager and/or marketing stakeholders to understand campaign objectives and requirements by carefully reviewing briefs and seeking clarification before the build along with highlighting risks (if any)
• Assist in the execution of campaign strategies, including audience segmentation, journey mapping, and content creation.
• Provide guidance on leveraging Eloqua platform and CDP capabilities to achieve campaign goals effectively. Campaign Configuration and Development:
• Create and configure offers, workflows, mail templates, landing pages, and automations, to support campaign execution.
• Create and manage automated journeys/canvas, including welcome series, nurture campaigns, and triggered communications.
• Campaign Execution and Management:
• Set up and execute email, SMS, direct mail, social/paid and other marketing broadcast, or journey-based campaign using Eloqua and CDP platform.
• Create landing pages as per brief provided.
• Ensure accurate targeting and segmentation of campaign audiences.
• Monitor campaign performance and engagement metrics, providing regular reporting and analysis to stakeholders.
• Conduct A/B testing and optimization to improve campaign effectiveness and customer experience.
• Troubleshoot and resolve any technical issues related to campaign execution.
• Work Orchestration and Data hygiene:
• Fully understand ticketing/request management tool and accurately record updates, data points, timestamps etc. to provide seamless campaign experience to both internal and external stakeholders.
• Adhere to all Desktop Procedures (DTPs) / Standard Operating Procedures (SOP) along with checklist and other important process document to carry out all required tasks.
• Complete all required reports so that accurate numbers are reported to both client and leadership.