CTS Rep

Akzonobel; Yerrampalli; On-site; INR 4,263,000 - 6,537,000; Full time

Job summary

AkzoNobel in Shanghai seeks a technical service professional for metal packaging coatings. You will understand client needs, introduce AkzoNobel products, and guide coating trials while coordinating internal resources.

The role involves visiting customers, supporting new product development, providing technical training, and handling quality feedback to ensure high standards and customer satisfaction.

Qualifications

• University education or above, preferably in Materials Science and Engineering, Chemical Engineering and Technology, Polymer Materials, or related fields.

Responsibilities

• Understand customer needs and introduce AkzoNobel products; feedback customer needs to sales to guide next steps.
• Guide coating trials and application; follow up on project progress; coordinate internal resources to ensure timely completion.
• Regularly visit customers to understand coating usage and satisfaction; gather market feedback.
• Development and execution of projects including testing and validation to meet market demands.
• Provide technical training to customers to improve their application level; promote products and technologies at events.
• Handle customer quality complaints; investigate causes, propose solutions, and track implementation to ensure satisfaction.

Skills

Coating formula design

Performance testing

Application processes

Quality control

Industry trends

Competitor information

Communication

Teamwork

Customer service awareness

Travel willingness

Education

University education or above, preferably in Materials Science and Engineering, Chemical Engineering and Technology, Polymer Materials, or related fields

Tools

Word

Excel

PowerPoint

Job description

Requisition ID55680-Posted08/25/2026-Shanghai, Jiangtian Road East137- Posting Country:State (1) -MM1

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

• Understand customer needs, provide an introduction to AkzoNobel products, and feedback customer needs internally to assist sales.
• Guide coating trials and application, follow up on project progress, coordinate internal resources, and ensure the smooth progress of projects.
• Regularly visit customers to understand the use of coatings and enhance customer satisfaction.
• Project Management and Execution
• Participate in new product development projects, provide technical support, assist in testing and validation, and ensure that products meet market demands.
• Follow up on customer project progress, coordinate resources, and ensure projects are completed on time and to a high quality.
• Technical Training and Promotion
• Conduct technical training for customers to improve their application level.
• Attend industry events to promote the company's products and technologies, and collect market information.
• Quality Complaints and Feedback
• Timely handle customer quality complaints, investigate causes, propose solutions and follow up on implementation to ensure customer satisfaction.
• Collect customer feedback and relay it to the R&D and production departments to drive product quality improvement.

Requirements

• Educational Background
• University education or above, preferably in Materials Science and Engineering, Chemical Engineering and Technology, Polymer Materials, or related fields.
• Work Experience
• Over 3 years of work experience in the metal packaging coatings industry, familiar with production processes, product performance, and application areas. Priority will be given to those with technical service or R&D experience.
• Professional Skills
• Proficient in coating formula design, performance testing, and application processes; possess a sense of quality control, be familiar with quality standards and inspection methods; understand industry development trends and competitor information.
• Other Requirements
• Possess good communication, teamwork, and customer service awareness; have problem-solving and adaptability skills; be able to travel and handle work pressure.
• Be proficient in using computer office software, such as Word, Excel, PowerPoint, etc., and be able to perform document editing, data analysis, and presentation creation.
• Have basic English reading and writing abilities, and be able to read and understand English technical materials to facilitate internal communication and technical exchanges.

Location

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.