CSS - PM - Manager

EY; Ernakulam; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

EY is seeking a Consulting Support Services Manager in India to lead project delivery across multiple engagements. You will manage financials, planning, risk, and reporting while coordinating with solution architects and client leadership.

The role requires 8+ years of project management experience, strong English communication, and proficiency with PM tools like Power BI, MS Project, Visio, SharePoint, and JIRA/Confluence. Hybrid work and travel may be involved.

Qualifications

• 8+ years of project management experience, preferably in consulting
• Experience leading mid‑to senior teams and coordinating multi‑function projects
• Strong command of English, both written and spoken
• Proficiency with Microsoft 365 tools and PM software
• Experience with global client delivery and governance structures
• Ability to manage multiple workstreams and meet deadlines

Responsibilities

• Lead project delivery activities including budgeting, forecasting and invoicing
• Coordinate with solution architects on WBS and project planning; develop dashboards
• Prepare RAID logs, stakeholder registers and progress reports for client leadership
• Support RFI/RFP processes and ensure adherence to SLAs and KPIs
• Collaborate across teams to expand CSS integration across firms
• Maintain project governance, risk and compliance across engagements

Skills

MS Excel

Power BI

Power Apps

MS Project

Visio

SharePoint

JIRA/Confluence

Azure DevOps

Trello

Strong English communication

Education

Bachelor's degree or higher

Tools

JIRA/Confluence

Azure DevOps

Trello

SharePoint

Visio

Power BI

Power Apps

MS Project

Job description

Consulting Support Services Manager

CSS enables Consulting Project teams efficiency and delivery through the key project management and coordination activities.

We take responsibility for end‑to‑end project lifecycle essential for project delivery. We manage project financial analysis, tracking and reporting, project communication, compliance & governance activities across all Field of Play.

This role offers first‑hand experience of project management on a wide spectrum of services leading to skill enhancement and long‑term career growth in consulting. It affords an opportunity to lead and manage as well as develop talent, contributing to the success and growth of the organization.

Your key role and responsibilities

Project Delivery

• Perform project management activities to include:
  • Financial management, pricing scenario modelling
  • Budget v/s spend tracking, invoicing
  • Work with solution architect on WBS, project planning using tools like Excel or MS Projects,
  • Collection and tracking status of deliverables
  • Set up/structure instances of PM tools and manage development lifecycle
  • Create PMO playbooks, phase gate templates, other trackers
  • Reporting and preparing intuitive dashboards for client team including senior leadership
  • Power Point presentations with business analysis and summaries as needed
  • Prepare and manage RAID logs, stakeholder register etc.
• Work with applications like Excel, Power Point, Power Bi, Visio and SharePoint etc.
• Act as a central point of contact for the assigned project(s), manage communication plan
• Be insightful about the services the project provides and utilize that knowledge to make suggestions and/or recommendations
• Support quality and risk management, manage documentation
• Ability to effectively prioritize and execute tasks in a high‑pressure environment
• Develop strong working relationships and leverage information gained to anticipate client needs
• Support RFI/RFPs with coordination and governance

Business Management

• Manage deployment and utilization of team assigned, span of 10-20, staff, senior and AMs
• Manage operational activities like coordination, supervision, work allocation and compliance
• Source and share feedback with team members, contribute to mid‑year/annual appraisal cycles
• Expand CSS integration across member firms through building networks and developing new services
• Involve in people initiatives including recruiting and training professionals and act as a role model
• Lead and collaborate on team and consulting level initiatives
• Quality control, review of the team's work, and ensuring overall adherence to SLAs and KPIs
• Support quality and risk management needs across consulting practices (InfoSec, Data Privacy etc.)
• To facilitate transition of new work from project initiation to 'business as usual' and focus on continuous improvement/efficiency gains
• Be insightful about the Consulting Fields of Plays and utilize that knowledge to make suggestions and/or recommendations
• Flexible to work onsite/work from office needed (hybrid)
• Flexible to work with different time zones
• Willing to work on Indian Holidays as per client requirement
• Willing to travel, within the country and internationally as required.

Skills and attributes for success

• Any Graduate/Post‑graduate, preferably B.Com/BBA/Economics/B.Tech or masters degree
• Good to have CSM/PSM, CAPM/Prince2/PMP, Project Management Fundamentals or Six sigma certification
• Previous relevant Industry or project management experience – ideally at least 8+ years with 1-2 years experience in mid‑level management role
• Strong computer skills, including advanced Microsoft suite (Excel, Power Point presentation etc.)
• Strong presentation skills, ability to analyse data, draw business inference and summaries
• Must have skills Power BI, Power apps, MS Project, Visio, SharePoint
• Experience with JIRA/Confluence, Azure DevOps, Trello etc.
• Experience of Agile project management, understanding of product backlog, EPIC & User stories etc.
• Strong English communication – both written and verbal
• Strong analytical/numerical skills, attention to detail even when dealing with routine tasks
• Confident, assertive, with strong communication and influencing skills
• Prior experience working with global clientele required
• Self‑starter, excellent team player, organized and self‑disciplined. Ability to work with senior leadership

What working at EY offers

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you