CSE-Travel Process (Blended support)

Transcom India; Gurugram District; On-site; INR 305,000 - 365,000; Full time

Benefits offered by this job

Both-side cab facility

Work-from-office in Sector 30, Gurugrá

Job summary

Transcom India invites applications for Travel Process Executive (Blended) in Gurugram. The position is work-from-office with 5-day weeks and requires at least 1 year in travel processes. Salary up to ₹30,000 per month.

Responsibilities include handling travel-related queries via voice and non-voice channels, providing accurate information, and ensuring timely resolutions with quality customer service.

Qualifications

• Minimum 1 year of experience in Travel Process.
• Excellent verbal and written communication skills.
• Good customer-handling and problem-solving abilities.
• Basic computer knowledge and familiarity with customer support tools.
• Ability to manage multiple queries efficiently.
• Comfortable working in a blended process with 20% voice and 80% non-voice responsibilities.

Responsibilities

• Handle customer queries related to travel services through voice and non-voice channels.
• Provide accurate information and assistance regarding travel-related bookings, services and customer concerns.
• Resolve customer queries efficiently while maintaining service quality and customer satisfaction.
• Manage customer interactions through email, chat and voice support, as applicable.
• Ensure accurate documentation and timely follow-up on customer requests.
• Adhere to process guidelines, quality standards and performance parameters.
• Maintain professional communication and a customer-centric approach.

Skills

Verbal communication

Written communication

Customer handling

Problem solving

Blended process (20% voice)

Basic computer skills

Job description

Job Description – Travel Process Executive (Blended Process)

Job Location: Sector 30, Gurugram

Work Mode: Work From Office

Experience Required: Minimum 1 Year in Travel Process

Salary: Up to ₹30,000 per month

Working Days: 5 Days a Week

Process: Blended – 20% Voice & 80% Non-Voice

Job Overview

We are seeking experienced and customer-focused professionals for our Travel Process. The ideal candidate should have at least one year of relevant experience in the travel industry, along with strong communication, customer service and problem-solving skills.

The role involves handling customer queries through voice and non-voice channels, ensuring timely resolutions and delivering a high-quality customer experience.

Roles & Responsibilities

• Handle customer queries related to travel services through voice and non-voice channels.
• Provide accurate information and assistance regarding travel-related bookings, services and customer concerns.
• Resolve customer queries efficiently while maintaining service quality and customer satisfaction.
• Manage customer interactions through email, chat and voice support, as applicable.
• Ensure accurate documentation and timely follow-up on customer requests.
• Adhere to process guidelines, quality standards and performance parameters.
• Maintain professional communication and a customer-centric approach.

Required Skills & Qualifications

• Minimum 1 year of experience in the Travel Process is mandatory.
• Excellent verbal and written communication skills.
• Good customer-handling and problem-solving abilities.
• Basic computer knowledge and familiarity with customer support tools.
• Ability to manage multiple customer queries efficiently.
• Comfortable working in a blended process with 20% voice and 80% non-voice responsibilities.

Compensation & Benefits

• CTC up to ₹30,000 per month.
• 5 working days per week.
• Both-side cab facility, subject to applicable hiring zone.
• Work-from-office opportunity at Sector 30, Gurugram.

Employment Details

• Employment Type: Full-Time
• Work Location: Sector 30, Gurugram
• Work Arrangement: On-site

Note: Candidates with prior experience in the Travel Process and strong communication skills are encouraged to apply.