CRMS / Consultant Specialist

HSBC Holdings plc; Pune District; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

HSBC Software Development India is seeking an experienced Consultant Specialist to design, build and support enterprise applications on Windows and cloud platforms. You will configure Dynamics 365 CRM, develop integrations with third‑party systems, and implement CI/CD pipelines in Azure DevOps.

The role requires deep knowledge of Dynamics 365 CRM Sales, Azure cloud services, and strong debugging and production support capabilities.

Qualifications

• Hold a bachelor’s degree and have at least six years’ experience supporting or developing enterprise applications on Microsoft Windows platforms.
• Have at least six years’ experience working with Microsoft Dynamics 365 CRMS, including configuration, customisation, plug‑ins, workflows, business rules, business process flows, web resources, data migration and data archiving.
• Have strong knowledge of the Dynamics 365 CRMS Sales module, with MB-210 knowledge or certification being advantageous.
• Have practical experience with Microsoft Azure cloud services, SaaS, PaaS and IaaS models, Azure DevOps, CI/CD pipelines, Power Automate, Logic Apps and Microsoft Power Platform.
• Have experience with SQL queries, SSIS, SSRS, web services, APIs, Mule integrations and enterprise application integration.
• Demonstrate strong debugging, monitoring and production support skills, including the ability to identify issues, troubleshoot performance problems and coordinate or implement fixes safely in production.
• Demonstrate excellent communication, analytical and problem-solving skills, with the ability to manage competing priorities, work with minimal supervision, support financial or banking applications, and collaborate effectively across Agile, DevOps and ITIL environments.

Responsibilities

• Build, deploy and support enterprise applications running on Microsoft Windows and cloud platforms.
• Configure, customise and support Microsoft Dynamics 365 CRMS, including Sales functionality and integrations with third-party applications.
• Develop and maintain enterprise integrations using web services, APIs, Mule integrations and custom web-based applications.
• Automate the deployment of data pipelines and application components using CI/CD practices in Azure DevOps.
• Develop software solutions by analysing business needs, consulting users and technology teams, investigating issues, and following the software development lifecycle.
• Monitor, troubleshoot and optimise application and data pipeline performance using tools such as Azure Application Insights, AppDynamics and Splunk.
• Ensure data quality, security and regulatory compliance by applying appropriate technology controls and development best practices.
• Prepare technical solutions and supporting documentation, including system specifications, flowcharts, diagrams, layouts, code comments and clear, maintainable code.

Skills

Communication skills

Analytical thinking

Problem solving

Agile / DevOps

ITIL familiarity

Education

Bachelor's degree

Tools

Microsoft Dynamics 365 CRM

Azure DevOps

Power Platform

SQL

Mule integrations

SSIS

SSRS

Web services / APIs

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofConsultant Specialist

In this role, you will

• Build, deploy and support enterprise applications running on Microsoft Windows and cloud platforms.
• Configure, customise and support Microsoft Dynamics 365 Customer Relationship Management System (CRMS), including Sales functionality and integrations with third-party applications.
• Develop and maintain enterprise integrations using web services, APIs, Mule integrations and custom web-based applications.
• Automate the deployment of data pipelines and application components using continuous integration and continuous delivery (CI/CD) practices in Azure DevOps.
• Develop software solutions by analysing business needs, consulting users and technology teams, investigating issues, and following the software development lifecycle.
• Monitor, troubleshoot and optimise application and data pipeline performance using tools such as Azure Application Insights, AppDynamics and Splunk.
• Ensure data quality, security and regulatory compliance by applying appropriate technology controls and development best practices.
• Prepare technical solutions and supporting documentation, including system specifications, flowcharts, diagrams, layouts, code comments and clear, maintainable code.

To be successful in this role, you should

• Hold a bachelor’s degree and have at least six years’ experience supporting or developing enterprise applications on Microsoft Windows platforms.
• Have at least six years’ experience working with Microsoft Dynamics 365 CRMS, including configuration, customisation, plug‑ins, workflows, business rules, business process flows, web resources, data migration and data archiving.
• Have strong knowledge of the Dynamics 365 CRMS Sales module, with MB-210 knowledge or certification being advantageous.
• Have practical experience with Microsoft Azure cloud services, SaaS, PaaS and IaaS models, Azure DevOps, CI/CD pipelines, Power Automate, Logic Apps and Microsoft Power Platform.
• Have experience with SQL queries, SSIS, SSRS, web services, APIs, Mule integrations and enterprise application integration.
• Demonstrate strong debugging, monitoring and production support skills, including the ability to identify issues, troubleshoot performance problems and coordinate or implement fixes safely in production.
• Demonstrate excellent communication, analytical and problem-solving skills, with the ability to manage competing priorities, work with minimal supervision, support financial or banking applications, and collaborate effectively across Agile, DevOps and ITIL environments.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by - HSBC Software Development India