CRMS / Consultant Specialist

HSBC; Maharashtra; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

HSBC Software Development India seeks an experienced Consultant Specialist to design, deploy, and support enterprise applications on Windows and cloud platforms. You'll configure Dynamics 365 CRM and build integrations with third-party apps while adhering to SDLC and regulatory compliance.

You will work across Agile/DevOps environments, using Azure DevOps, AppDynamics and Splunk to monitor performance, automate data pipelines, and deliver secure, scalable solutions for banking applications.

Qualifications

• Bachelor's degree in a relevant field and 6+ years in enterprise apps on Windows.
• Proficient with Microsoft Dynamics 365 CRM including sales functionality and integrations.
• Strong development experience in .NET/C#, JavaScript; knowledge of HTML and SQL.
• Hands-on with Microsoft Azure cloud services, Azure DevOps, CI/CD pipelines.
• Experience with AppDynamics, Splunk and monitoring production systems.
• Familiarity with Mule integrations, web services and enterprise app integration.
• Ability to work in Agile/DevOps/ITIL environments with strong communication.

Responsibilities

• Build, deploy and support enterprise apps on Windows and cloud platforms.
• Configure, customize and support Dynamics 365 CRM with integrations.
• Develop and maintain enterprise integrations using web services and Mule.
• Automate deployment of data pipelines and components using CI/CD in Azure DevOps.
• Analyze business needs and support SDLC with clear documentation.
• Monitor and optimise performance using AppDynamics, Splunk and related tools.
• Ensure data quality, security and regulatory compliance through controls.
• Prepare technical solutions and maintain system diagrams and code comments.

Skills

Strong .NET/C# skills

JavaScript

HTML

SQL

Azure cloud services

CI/CD pipelines

Power Platform

Agile/DevOps/ITIL

Excellent communication

Education

Bachelor's degree

Tools

Microsoft Dynamics 365 CRM

Azure DevOps

AppDynamics

Splunk

Mule integrations

Web services / APIs

SSIS / SSRS

Job description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will

• Build, deploy and support enterprise applications running on Microsoft Windows and cloud platforms.
• Configure, customise and support Microsoft Dynamics 365 Customer Relationship Management System (CRMS), including Sales functionality and integrations with third-party applications.
• Develop and maintain enterprise integrations using web services, APIs, Mule integrations and custom web-based applications.
• Automate the deployment of data pipelines and application components using continuous integration and continuous delivery (CI/CD) practices in Azure DevOps.
• Develop software solutions by analysing business needs, consulting users and technology teams, investigating issues, and following the software development lifecycle.
• Monitor, troubleshoot and optimise application and data pipeline performance using tools such as Azure Application Insights, AppDynamics and Splunk.
• Ensure data quality, security and regulatory compliance by applying appropriate technology controls and development best practices.
• Prepare technical solutions and supporting documentation, including system specifications, flowcharts, diagrams, layouts, code comments and clear, maintainable code.

To be successful in this role, you should

• Hold a bachelor’s degree and have at least six years’ experience supporting or developing enterprise applications on Microsoft Windows platforms.
• Have at least six years’ experience working with Microsoft Dynamics 365 CRMS, including configuration, customisation, plug‑ins, workflows, business rules, business process flows, web resources, data migration and data archiving.
• Have strong knowledge of the Dynamics 365 CRMS Sales module, with MB‑210 knowledge or certification being advantageous.
• Have strong development experience in .NET, C#, JavaScript or comparable programming languages, together with knowledge of HTML, SQL and web resources.
• Have practical experience with Microsoft Azure cloud services, SaaS, PaaS and IaaS models, Azure DevOps, CI/CD pipelines, Power Automate, Logic Apps and Microsoft Power Platform.
• Have experience with SQL queries, SSIS, SSRS, web services, APIs, Mule integrations and enterprise application integration.
• Demonstrate strong debugging, monitoring and production support skills, including the ability to identify issues, troubleshoot performance problems and coordinate or implement fixes safely in production.
• Demonstrate excellent communication, analytical and problem-solving skills, with the ability to manage competing priorities, work with minimal supervision, support financial or banking applications, and collaborate effectively across Agile, DevOps and ITIL environments.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India