CRM Technical Consultant

Infosys; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Infosys in Bengaluru is seeking a skilled SAP CRM/Trade Management specialist to design and implement solutions within CRM TM, CRM WebUI, and ABAP enhancements. The role involves integrating CRM with BI and S/4HANA, debugging middleware, and delivering end-to-end configurations.

The candidate will collaborate with cross-functional teams, document processes, and provide knowledge transfer to teams across locations. Experience with One Order Framework and UI5 enhancements is preferred.

Qualifications

• Strong hands-on experience in SAP Trade Management 4.0+ is required.
• Expertise in CRM WebUI programming, configuration, and BOL/GenIL.
• Deep knowledge of CRM Middleware, including loads, queue monitoring, and debugging.
• Proficiency in CRM ABAP including OO, BAdIs, Enhancements, BAPIs, and FM usage.
• Understanding of One Order Framework, Marketing CGPL framework, and CRM TM tables.
• Knowledge of CRM to BI and CRM to S/4HANA integration processes.

Responsibilities

• Analyze business requirements and design technical solutions for Trade Management gaps.
• Develop and customize SAP CRM WebUI components using BOL/GenIL.
• Implement and support SAP TM 4.0+ including technical design and enhancements.
• Collaborate with functional, BI, and S/4 teams for end-to-end delivery and provide KT.

Skills

SAP TM expertise

CRM Middleware

ABAP OO

Team collaboration

Tools

SAP CRM WebUI

BOL/GenIL

ABAP: BAdIs/Enhancements/BAPIs

One Order Framework

CRM to BI integration

UI5 enhancements

Job description

• Strong hands‑on experience in SAP Trade Management (TM) 4.0 or higher.
• Expertise in CRM WebUI programming, configuration, and BOL/GenIL.
• Deep knowledge of CRM Middleware, including initial/delta loads, queue monitoring, and debugging.
• Proficiency in CRM ABAP including OO, BAdIs, Enhancements, BAPIs, and FM usage.
• Understanding of One Order Framework, Marketing CGPL framework, and CRM TM tables.
• Knowledge of CRM to BI and CRM to S/4HANA integration processes.
• Exposure to UI5 enhancements in Trade Management and RICEFW objects.
• Experience with Web Services, interfaces, transaction launcher, and CRM debugging tools.
• Implement and support SAP Trade Management 4.0+, including technical design and enhancements.
• Develop and customize SAP CRM WebUI components using BOL/GenIL frameworks.
• Analyze business requirements and design/architect solutions for technical gaps in Trade Management.
• Manage CRM-S/4HANA and CRM-BI integration scenarios, including monitoring queues and loads.
• Perform CRM ABAP development using ABAP OO, BAdIs, Enhancements, and One Order Framework.
• Support CRM core modules including Sales, Service, and Marketing frameworks.
• Handle technical objects such as Reports, Actions, Status Mgmt, Interfaces, IDocs, Smart Forms, and Transaction Launcher.
• Collaborate with functional, BI, and S/4 teams to ensure end-to-end delivery and provide documentation & KT.

Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Hubli, Vizag. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible