CRM Junior Analyst

Drive Capital; Gurugram District; On-site; INR 350,000 - 750,000; Full time

Job summary

ApplyBoard is seeking a HubSpot Coordinator to own and optimize our HubSpot ecosystem across CRM, Marketing, and Service Hubs. You will serve as the go-to technical expert for Sales, Marketing, and Customer Success, ensuring teams have high-performance tools with minimal friction.

Daily duties include governance of permissions and data hygiene, internal tech support, building automated workflows, enabling marketing campaigns, and maintaining a knowledge base in Zendesk and Confluence.

Qualifications

• At least 1 year of hands-on HubSpot administration experience.
• Supported a multi-hub environment (CRM, Marketing, Service Hubs).
• Proficient in Jira for project tracking and Zendesk/Confluence for documentation.

Responsibilities

• Platform Governance & Hygiene: manage permissions, property architecture and data deduplication.
• Internal Tech Support: Tier 1 and 2 troubleshooting for internal teams.
• Automation Infrastructure: design and maintain workflows and lead-routing logic.
• Marketing Systems Enablement: oversee marketing campaigns and email automation logic.
• Documentation Maven: build and maintain knowledge base in Zendesk and Confluence.
• Agile Management: use Jira to prioritize bugs and admin projects.

Skills

HubSpot administration

Multi-hub support

Jira

Zendesk

Confluence

Tools

Jira

Zendesk

Confluence

Job description

ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.

The Opportunity

Are you a HubSpot power user who loves turning complex technical puzzles into seamless business workflows? Do you thrive on data integrity and helping teams scale through smart automation? If so, we want to meet you!

As our HubSpot Coordinator, you won’t just be managing a database, you’ll be the engine behind our go-to-market strategy. You will own the health, optimization, and support of our entire HubSpot ecosystem (CRM, Marketing, and Service Hubs).

You’ll be the "go-to" technical expert for our Sales, Marketing, and Customer Success teams, ensuring they have the high-performance tools they need to succeed without technical friction.

What You’ll Be Doing Every Day

• Platform Governance & Hygiene: Keep our HubSpot ecosystem pristine by managing user permissions, property architecture, and rigorous data deduplication.
• Internal Tech Support: Serve as the hero for our internal teams, providing Tier 1 and 2 troubleshooting to keep everyone moving fast.
• Automation Infrastructure: Design and maintain the sophisticated workflows and lead-routing logic that power our business.
• Marketing Systems Enablement: Provide the technical oversight needed for high-impact marketing campaigns and audit email automation logic.
• Documentation Maven: Build and maintain a world-class technical knowledge base in Zendesk and Confluence.
• Agile Management: Use Jira to stay organized, prioritizing bugs and administrative projects with precision.

What You Bring to the Table

• At least 1 year of hands‑on experience in HubSpot administration.
• You’ve successfully supported a multi‑hub environment (CRM, Marketing, and Service Hubs).
• Proficient in Jira for project tracking and Zendesk/Confluence for documentation.
• Strong problem solving capabilities - you enjoy technical troubleshooting and building systems that make people’s lives easier.

This is a chance to take full ownership of a robust CRM environment and play a pivotal role in a scaling organization. If you’re ready to bridge the gap between technical infrastructure and business growth, apply today!

About ApplyBoard

ApplyBoard empowers students around the world to access international education. Our global team leverages cutting‑edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.

ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.