Crm Executive

Sarom Fab; Thane; On-site; INR 300,000 - 540,000; Full time

Job summary

SAROM Fab Pvt. Ltd. invites applications for a proactive CRM Executive to strengthen customer relationships and deliver superior service.

You will act as the bridge between customers and internal teams, ensuring timely responses and seamless onboarding. The role requires strong communication, problem-solving, and coordination with Sales, Production and Accounts to maintain service excellence in our Thane office.

Responsibilities

• Build and maintain strong customer relationships.
• Handle customer queries, feedback, and complaints efficiently.
• Ensure timely resolution of service requests within defined TAT.
• Coordinate with Sales, Production, and Accounts for seamless customer support.
• Support post-sales activities and client onboarding.

Job description

SAROM Fab Pvt. Ltd. is looking for a proactive and customer-focused CRM Executive to join our team.

Key Responsibilities:

• Build and maintain strong customer relationships.
• Handle customer queries, feedback, and complaints efficiently.
• Ensure timely resolution of service requests within defined TAT.
• Coordinate with Sales, Production, and Accounts for seamless customer support.
• Support post-sales activities and client onboarding.
• Maintain high levels of customer satisfaction and service excellence.Role & responsibilities