Crm Executive

Godrej Properties; Panvel; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Godrej Properties is seeking an experienced CRM professional for luxury real estate projects. You will oversee end-to-end CRM operations from post-sales bookings to possession and maintain premium customer experience for high-net-worth clients.

You will manage collections follow-up, documentation, registrations, and escalate issues as needed while coordinating with internal stakeholders to ensure smooth processes.

Qualifications

• 7+ years of Real Estate CRM experience.
• Experience in handling Luxury Real Estate projects.
• End-to-end CRM process exposure.
• Excellent communication and interpersonal skills.
• Experience handling HNI/UHNI clients professionally.
• Strong coordination with stakeholders.

Responsibilities

• Handling post-sales CRM lifecycle from booking to possession.
• Maintain premium customer relationships and experience standards.
• Follow up on collections, agreements, documentation, and registrations.
• Resolve high-level customer concerns professionally.
• Maintain CRM MIS reports and customer databases.

Skills

CRM expertise

Luxury real estate

Client management

Stakeholder management

Communication skills

Job description

We are looking for an experienced and polished CRM professional with strong exposure to luxury real estate projects. The candidate must have in-depth knowledge of end-to-end CRM operations along with exceptional communication and client management skills.

Key Requirements:

• Minimum 7+ years of experience in Real Estate CRM.
• Mandatory experience in handling Luxury Real Estate projects.
• Strong exposure to complete end-to-end CRM processes.
• Excellent communication, presentation, and interpersonal skills.
• Experience in handling HNI/UHNI clients professionally.
• Strong coordination and stakeholder management abilities.

Roles & Responsibilities:

• Handling complete post-sales CRM lifecycle from booking to possession.
• Managing customer relationships and ensuring premium customer experience standards.
• Handling collections follow-up, agreements, documentation, registrations, possession, and customer escalations.
• Managing and resolving high-level customer concerns effectively and professionally.
• Maintaining CRM MIS reports, customer databases, and process trackers.

  Desired Candidate Profile:

  • Strong understanding of luxury real estate customer handling and processes.
  • Excellent verbal and written communication skills.
  • Mature, polished, and highly professional personality.
  • Ability to manage demanding clients and high-value transactions efficiently.