CRM Executive

Wealth Insurance; Hosur; On-site; INR 300,000 - 500,000; Full time

Job summary

A reputable insurance agency in Hosur is looking for a CRM Executive to manage customer relationships and enhance retention strategies. The ideal candidate should have strong analytical skills, experience in customer retention, and effective communication abilities. This full-time position offers a chance to make a significant impact on client satisfaction and loyalty. Knowledge of CRM software and a degree in Business Administration or Marketing are preferred.

Qualifications

• Strong Analytical Skills for evaluating customer data and trends.
• Experience in developing Customer Retention strategies.
• Effective Communication and interpersonal skills.
• Proficiency in enhancing Customer Experience.

Responsibilities

• Manage customer relationships to enhance retention.
• Analyze customer data and optimize CRM software.
• Liaise with sales teams to ensure customer satisfaction.
• Handle customer inquiries and feedback.

Skills

Analytical Skills

Customer Retention

Communication Skills

Customer Experience

Sales Experience

Team Collaboration

CRM Software Knowledge

Education

Bachelor’s degree in Business Administration or Marketing

Job description

Overview

Wealth Insurance is a reputable insurance agency office associated with multiple insurance companies based in Hosur, Tamil Nadu, India. We are dedicated to providing exceptional insurance services to our clients, delivering quality products and superior customer service to positively impact our clients' financial security and well-being.

Role Description

This is a full-time on-site role for a CRM Executive located in Hosur. The CRM Executive will be responsible for managing customer relationships, enhancing customer retention strategies, and improving overall customer experience. Daily tasks will include analyzing customer data, optimizing CRM software, liaising with sales teams to ensure customer satisfaction, and handling customer inquiries and feedback.

Qualifications

• Strong Analytical Skills for evaluating customer data and trends
• Customer Retention experience and proactive strategies to ensure client loyalty
• Effective Communication and interpersonal skills
• Proficiency in enhancing Customer Experience and managing client interactions
• Experience in Sales and working closely with sales teams
• Ability to work independently and collaboratively within a team
• Knowledge of CRM software and tools
• Bachelor’s degree in Business Administration, Marketing, or related field preferred

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Insurance