CRM Executive

Eminence HR; Coimbatore District; On-site; INR 201,000 - 335,000; Full time

Job summary

Eminence HR in Coimbatore is seeking a CRM Executive to join our Real Estate team. The role focuses on customer relationship management, coordination, follow-ups and collections.

Ideal candidates have 5+ years in CRM, strong communication, negotiation skills, and the ability to handle multiple customers and payment schedules. Immediate joiners preferred.

Qualifications

• 5+ years of experience in CRM / Customer Relationship / Customer Coordination.
• Real Estate industry experience preferred.
• Strong experience in customer handling, customer engagement, follow-ups, and payment collections.
• Excellent communication and interpersonal skills.
• Target-oriented and proactive approach.
• Immediate joiners preferred.

Responsibilities

• Manage and maintain strong relationships with existing and prospective customers.
• Handle regular customer calls, follow-ups, and coordination.
• Understand customer requirements and provide appropriate support.
• Encourage and engage customers throughout the sales and post-sales process.
• Follow up with customers for pending payments and ensure timely collections.
• Coordinate with customers regarding payment schedules, documentation, and other requirements.
• Handle customer queries, concerns, and complaints professionally.
• Coordinate with internal sales, accounts, and other departments for smooth customer service.
• Maintain accurate customer records, payment details, and follow-up reports.
• Support customer retention and improve overall customer satisfaction.
• Achieve assigned customer follow-up and collection targets.

Skills

CRM

Customer Coordination

Payment Collection

Customer Follow-up

Communication Skills

Real Estate

Customer Retention

Negotiation

Job description

Position: CRM Executive

Job Location: Coimbatore
Industry: Real Estate
Experience: 5+ Years

Salary: Max 30k
Gender: Male / Female
Joining: Immediate Joiners Preferred

Job Summary

We are looking for an experienced CRM Executive to join our team in the Real Estate Industry. The ideal candidate should have strong experience in customer relationship management, customer coordination, follow-ups, and payment collections.

Roles & Responsibilities

• Manage and maintain strong relationships with existing and prospective customers.
• Handle regular customer calls, follow-ups, and coordination.
• Understand customer requirements and provide appropriate support.
• Encourage and engage customers throughout the sales and post-sales process.
• Follow up with customers for pending payments and ensure timely collections.
• Coordinate with customers regarding payment schedules, documentation, and other requirements.
• Handle customer queries, concerns, and complaints professionally.
• Coordinate with internal sales, accounts, and other departments for smooth customer service.
• Maintain accurate customer records, payment details, and follow-up reports.
• Support customer retention and improve overall customer satisfaction.
• Achieve assigned customer follow-up and collection targets.

Candidate Profile

• Minimum 5+ years of relevant experience in CRM / Customer Relationship / Customer Coordination.
• Real Estate Industry experience is preferred.
• Strong experience in customer handling, customer engagement, follow-ups, and payment collections.
• Excellent communication and interpersonal skills.
• Good negotiation and problem-solving abilities.
• Target-oriented and proactive approach.
• Ability to handle multiple customers and follow-ups efficiently.
• Immediate joiners preferred.

Key Skills

CRM | Customer Relationship Management | Customer Coordination | Customer Handling | Payment Collection | Customer Follow-up | Real Estate | Customer Retention | Communication Skills

Contact: Dhenika B 93427 54981