Crew Management Partner

V.Group; Mumbai; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

V.Group in Mumbai, India seeks a seasoned Crewing Operations Manager to ensure crew planning, management, and service delivery across fleets. You will drive workforce planning, budget ownership, and KPI performance in alignment with client contracts and safety standards.

Essential experience includes maritime industry expertise, crew operations knowledge, budgeting skills, and proficiency with ShipSure and related digital tools.

Qualifications

• Experience in maritime/crewing operations and planning.
• Proven ability to manage crew operations and workforce planning.
• Strong customer service mindset and stakeholder relationship skills.
• Excellent organizational and problem-solving abilities.
• Demonstrated collaboration and influencing skills to drive change.
• Ability to manage budgets, reports, and KPIs effectively.
• Clear, proactive communication and negotiation skills.
• Technical proficiency with crewing software and data tools.
• Experience with multi-client environments and international regulations.

Responsibilities

• Ensure compliance with customer contracts and budgets; oversee crew planning and engagement.
• Maintain crew rotation plans aligned with global principles and fleet needs.
• Act as escalation point on crew-related issues with Fleet Management and Crewing Operations.
• Drive KPI delivery and budget ownership for crew operations and performance.
• Utilize ShipSure and related tools to record crewing activities and improve processes.

Skills

Maritime industry experience

Crew operations knowledge

Workforce management

Customer service mindset

Organizational skills

Problem-solving

Collaboration & influencing

Budget management

Data analysis proficiency

Excellent communication skills

Tools

ShipSure

ShipSure BI

V.Crew Connect

Job description

Job Description

Location Country

India

Work Location

Mumbai

Who are V?

As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

• The role ensures compliance with customer agreements, budget ownership, workforce planning, engagement, crew retention, and service delivery. This position acts as the primary interface between Seafarer, Fleet Management, Crewing Operations, and external stakeholders, ensuring execution of crew-related activities.

Key Responsibilities And Tasks

Crew Management & Service Delivery

• Ensures all duties and responsibilities are carried out in accordance with VMS, national and international statutory requirements.
• Works closely with the Fleet Cell and Marine HR to ensure service delivery as per customer contracts.
• Functions as the escalation point for all crew-related matters, collaborating with Fleet Managers and Crewing Operations to resolve issues.
• Ensures that Crew Management delivers on KPIs agreed upon between client, Fleet Cells, and Crew Management, including budget ownership for crew operations.
• Ensures the diligent usage of ShipSure as the system of record for all crewing activities and drives it with other teams for their crew and vessels.

Crew Planning & Workforce Management

• Responsible for crew engagement and crew welfare.
• Maintains an effective crew rotation plan for assigned vessels, ensuring consistency with global planning principles and as guided by Global Pool Managers.
• Identifies candidates for vacancies using fleet crew pools and recruitment when needed. Escalates critical vacancies to RCMP and Global Pool Manager when necessary.
• Works proactively and as guided by the Global Pool Manager to maintain and balance crew pool strength, including managing crew surpluses and reallocations.
• Supports fleet takeovers by identifying suitable seafarers for vessel transition.
• Works closely with the Global Pool Manager and supports building career progression plans for seafarers and ensures performance monitoring through appraisals.
• Identifies and addresses crew retention risks by working with key stakeholders

Budget Management & Operational Efficiency

• Owns and manages the Vessel budget, including annual renewals, negotiation with customers and reporting.
• Owns and manage budget preparation by providing insights on wages, benefits, and crewing costs in collaboration with the P&L team.
• Schedules and reports on service performance and budget reviews, recommending actions to support continuous improvement.

Compliance, Industrial Relations & HSSEQ Support

• Ensures compliance with maritime regulations, flag state requirements, and industrial relations for assigned fleets.
• Manages urgent crew changes and vacancies through the effective utilization of the V.Ships seafarer pool.
• Assists HSSEQ in accident investigations related to crewing and supports the implementation of corrective/preventive actions.
• Drive data quality and comply with Quality Assurance process (Audit)

Stakeholder Engagement & Process Improvement

• Participate in the new business proposal preparation and review as well as new business onboarding process.
• Collaborates proactively with internal and external stakeholders, including seafarers to ensure outstanding service delivery.
• Be familiar with and promote V.Group and Marine HR services and initiatives.
• Provides feedback on ShipSure enhancements and other crewing process improvements.
• Works digitally with V.Crew Connect, ShipSure BI, and other digital tools to streamline operations.
• Delivers client reports, ensuring transparency and data-driven insights into seafarer management and operational performance.

What can I expect in return?

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

• Maritime or shipping industry experience
• Knowledge of crew operations, planning, and workforce management.
• Proven customer service mindset and ability to build strong relationships with stakeholders.
• Excellent organizational, and problem-solving skills.
• Strong collaboration and influencing skills to drive change and improvement.
• Ability to manage budgets, reports, and performance KPIs effectively.
• Excellent communication skills, with an ability to negotiate and resolve conflicts effectively.
• Good technology and data analysis proficiency.

Desirable

• Proficiency in ShipSure and planning tools functionality.
• Multinational work experience