Country Manager Service - EV (IB)

TVS Motor Company; Bengaluru; Vor Ort; INR 700.000 - 900.000; Vollzeit

Zusammenfassung

TVS Motor Company in Bengaluru seeks a service network specialist to drive customer engagement programs and ensure availability of genuine spare parts across distributor and retail channels.

The role focuses on improving PSS/NPS scores, reviewing complaints, and implementing preventive actions with adherence to service processes and quality standards.

Qualifikationen

• Field specialization in Mechanical Engineering and Automobile.
• Bachelor of Engineering (BE) or MBA preferred.

Aufgaben

• Plan and conduct customer engagement programs (care camps, mobile service, customer meets, DIY trainings) for improving PSS/NPS scores.
• Review the customer complaints and put effective preventive actions.
• Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback to HO.
• Settle distributor claims (transit, warranty, spare parts) and handle distributor queries.
• Improve service and parts reach by network expansion and adherence to service processes (training, audit, DMS).
• Understand market dynamics (service & parts) and suggest measures (new product launches, network, pricing).
• Develop programs to improve service inflow and parts sales of distributors/dealers.
• Ensure availability of genuine spare parts at distributor/dealer/3S/2S and APS/retail outlets to achieve retail plan.
• Conduct PGM training and engagement programs.

Kenntnisse

Mechanical Engineering

Automobile

Ausbildung

BE/MBA

Jobbeschreibung

Position description:

Achieve customer satisfaction by ensuring the availability of serviceand spare parts to all customers. Establish TVSM standards and valuesfor entire service network

Primary Responsibilities:

• Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores
• Review the customer complaints and put effective preventive actions
• Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality
• Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries
• Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)
• Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)
• Develop programs/actions to improve service inflow and parts sales of distributors/dealers
• Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan
• Conduct PGM training and engagement Programs
• Field specialization: Mechanical Engineering, Automobile
• Degree: Bachelor of Engineering - BE/MBA