Operations Executive- Chennai -Adyar

Aakash Educational Services (AESL); Chennai District; On-site; INR 250,000 - 420,000; Full time

Job summary

Aakash Educational Services Ltd. (AESL) invites applications for the role of Student Support Admission Officer (SSAO). You will counsel, enroll and onboard students, guiding them through the admission journey at our Chennai-area locations.

You will drive revenue by selling courses, collect outstanding fees from parents, and coordinate with branches to ensure a delightful, compliant student experience. A bachelor's degree is required; Sat & Sunday work with rotational week off.

Qualifications

• Must have bachelor's degree.
• Ability to counsel and engage with students and parents with empathy and persuasion.
• Proficiency in Microsoft Office and writing emails; comfortable with sales/Service software.

Responsibilities

• Counsel, enroll, onboard students and guide their journey at Aakash Institute.
• Contribute to revenue by selling/up-selling courses to students and parents via counselling, calls and emails.
• Ensure collection of outstanding fees within specified time.
• Ensure smooth student journey with associated administrative tasks.
• Provide excellent customer service by building rapport with students and parents and resolving concerns.

Skills

Sales persuasion

MS Office

Email writing

Fluent English

Regional language

Education

Bachelor's degree

Tools

MS Office

Job description

About Us Aakash Educational Services Ltd. (AESL) is one of Indias most trusted names in test preparation, known for providing students with a competitive edge through classroom, digital, hybrid and distance learning programs. We specialize in coaching for major medical and engineering entrance exams such as NEET and JEE (Main & Advanced), as well as school/board examinations, scholarship tests, and Olympiads. Our philosophy of Student First drives everything we do. With highly qualified and passionate faculty, we focus on understanding each students unique learning needs and guiding them to achieve their goals. AESL is committed to expanding its reach nationwide, delivering high-quality education to students in every corner of the country, including regions where access to physical classrooms is limited. We are proud to be certified a Great Place to Work for four consecutive years. Aakash Advantage As a leader in competitive exam preparation, AESL offers a workplace where passionate individuals can make a lasting difference. What sets Aakash apart:

• Nationwide Presence and Growth: With more than 400 branches across India, AESL provides

employees ample opportunities to grow within a leading educational brand.

• Student-Centric Culture: Over 10,000 employees collaborate with expert faculty members, united in

their commitment to mentoring and building the success of students.

• Cutting-Edge Technology: Aakashs fully digitized classrooms and hybrid learning models combine

traditional teaching with advanced digital methods, keeping employees at the forefront ofeducational innovation.

• Proven Impact: Aakashs results speak for themselves, with 9 Lakh+ NEET and JEE qualifiers over the

years, including All India Rank 1 in NEET and JEE (Advanced).

Purpose of the SSAO role:

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students. As an SSAO, you are expected to:

• Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
• Ensure collection of outstanding fee from parents within the specified time.
• Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
• Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
• Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

• An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
• Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
• Fluency in communication of English and Regional language.

Must have Attitude:

• Customer Orientation
• Sense of Ownership and Accountability.
• Result orientation
• Emotional intelligence for working in a Team.

Qualification:

• Must have bachelors degree.

Sat & Sunday Working compulsory Rotational Week off

Key Interactions:

• External
• Students, Parents & School’s Representatives.
• Internal
• Branch’s Academic & Non-Academic teams.
• Regional Student Support Centre.
• Regional Sales & Operations Team.