Counsellor

IDP Education Ltd; Rajkot; On-site; INR 300,000 - 420,000; Full time

Job summary

IDP Education Ltd in India is seeking an Education Counsellor to guide international students to find the best-suited institutions and study options, including information on admissions, local education systems, culture and regional nuances, and helping with documentation and enrolments.

You will promote IDP products and services, build relationships with education providers, and support students and families through the application journey, ensuring a positive experience.

Qualifications

• Experience in a sales or customer service driven environment.
• Understanding of the education sector and placement of students.
• Proven ability to manage stakeholders and communicate effectively.
• Fluent English in spoken and written form.

Responsibilities

• Drive achievement of pipeline goals, customer satisfaction and advocacy across student journey.
• Provide outstanding service to students, families and education providers throughout admissions process.

Skills

Sales experience

Customer service

English proficiency

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.