Counsellor

Centre For Sight; Palwal; On-site; INR 250,000 - 450,000; Full time

Job summary

Centre For Sight is seeking a compassionate Counsellor to assist patients in understanding eye-care treatments, explain procedures, and support informed decisions. You will coordinate with doctors and front-office teams while maintaining confidential records and achieving counselling targets.

The ideal candidate has 1–5 years of healthcare counselling experience, a graduate degree, and strong communication and empathy skills to ensure a positive patient experience at the centre.

Qualifications

• Graduate in any discipline; healthcare-related qualifications may be preferred.
• Experience in healthcare counselling, hospital operations, or patient coordination is advantageous.

Responsibilities

• Counsel patients and attendants regarding eye-care treatments and procedures.
• Explain treatment plans, benefits, risks, and pre/post-treatment requirements clearly.
• Coordinate with doctors, optometrists, front-office staff, and clinical teams.
• Maintain accurate patient counselling records and follow-up details.
• Support patient conversion and appointment/surgery scheduling with ethical counselling.
• Ensure confidentiality of patient information and compliance with hospital policies.
• Achieve counselling, follow-up and patient-service targets.
• Participate in patient-awareness activities and counselling initiatives.

Skills

Verbal and written communication

Interpersonal skills

Empathy and patient-centric approach

Active listening

Explain medical information clearly

Problem solving

Coordination and follow-up

Basic computer skills

Healthcare environment experience

Education

Bachelor's degree (any discipline)

Healthcare/Counselling related background

Job description

Job Description Counsellor

Company: Centre For Sight
Department: Patient Counselling / Operations
Designation: Counsellor
Employment Type: Full-Time
Experience: 1–5 years preferred
Location: As per Centre For Sight requirement

About the Role

We are looking for a compassionate, confident, and patient-focused Counsellor to join Centre For Sight. The Counsellor will be responsible for understanding patients' concerns, explaining treatment and procedure-related information in a clear manner, supporting patients in making informed decisions, and ensuring a positive patient experience.

Key Responsibilities

• Counsel patients and attendants regarding recommended eye-care treatments and procedures.
• Understand patients' concerns, expectations, and financial or personal considerations.
• Explain treatment plans, procedures, benefits, risks, and pre/post-treatment requirements in simple language.
• Build trust and maintain a professional relationship with patients and their families.
• Coordinate with doctors, optometrists, front-office staff, and other clinical teams for smooth patient care.
• Follow up with patients regarding consultations, investigations, surgeries, and scheduled appointments.
• Maintain accurate patient counselling records and follow-up details.
• Handle patient queries and resolve concerns professionally, escalating clinical issues to the appropriate medical team.
• Support patient conversion and appointment/surgery scheduling while maintaining ethical counselling practices.
• Ensure confidentiality of patient information and comply with hospital policies.
• Contribute to patient satisfaction and a positive overall experience at the centre.
• Achieve assigned counselling, follow-up, and patient-service targets.
• Participate in patient-awareness activities and counselling initiatives when required.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and counselling skills.
• Empathy, patience, and a patient-centric approach.
• Good listening and convincing skills.
• Ability to explain medical information clearly to non-medical patients.
• Problem-solving and decision-making ability.
• Good coordination and follow-up skills.
• Basic computer knowledge and ability to maintain records.
• Ability to work effectively in a hospital/healthcare environment.

Educational Qualification

• Graduate in any discipline preferred.
• Candidates with qualifications or experience in Healthcare Management, Psychology, Counselling, Hospital Administration, or related fields may be preferred.

Preferred Experience

• 1–5 years of experience in healthcare counselling, hospital operations, patient coordination, sales counselling, or a similar role.
• Experience in an eye hospital or healthcare organization will be an added advantage.

Key Performance Indicators (KPIs)

• Patient counselling and conversion rate.
• Surgery/procedure counselling and follow-up.
• Patient satisfaction.
• Appointment and follow-up adherence.