Corporate Services & Procurement Manager (Office Manager)

SMS-Magic; Maharashtra; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Conversive (SMS Magic) is seeking a proactive Corporate Services & Procurement Manager to lead facilities, travel, events, and vendor partnerships. You will drive procurement strategy, negotiate contracts, and enforce governance across the spend spectrum while partnering with HR, Finance, IT and leadership to ensure cost efficiency and excellent service standards.

The role emphasizes integrity, strong commercial mindset, and a data-driven approach to spend management, with responsibility for

Qualifications

• Proven ability to manage procurement processes, vendor negotiations, and commercial contracts.
• Strong budgeting, cost control, and spend governance.
• Experience managing vendor sourcing, SLAs, rate cards, and contract renewals.
• Strong operational management across facilities, travel, events, and workplace services.
• Excellent stakeholder management with HR, Finance, IT and leadership.
• High integrity with procurement governance and ethical standards.
• Proficient in Excel/Google Sheets for spend analysis and reporting.

Responsibilities

• Own strategic sourcing and procurement for corporate services including facilities, housekeeping, security, transport, travel, events, supplies, telecom, and vendor services.
• Build and maintain rate cards and vendor benchmarks across key categories such as travel and facility services.
• Manage RFPs, vendor selection, and multi-quote procurement practices.
• Negotiate and finalize contracts, SLAs, payment terms, and renewal clauses.
• Conduct periodic vendor performance reviews and enforce SLA adherence.
• Identify and implement cost-saving initiatives through consolidation and standardisation.

Skills

Corporate Services

Office Administration

Vendor Negotiations

Procurement

Budgeting

SLA Management

Stakeholder Management

Excel/Sheets

Education

Bachelor’s Degree in Business Administration

Job description

Corporate Services & Procurement Manager (Office Manager)

We are looking for a proactive and high‑integrity Corporate Services & Procurement Manager to lead corporate services operations and vendor management at Conversive (SMS Magic). This role will oversee facilities management, workplace services, travel, events, security, and employee transport while driving strong commercial outcomes through effective procurement and vendor partnerships. You will play a key role in ensuring efficient budget utilization, strong governance, and operational excellence across corporate services. The role requires someone with a strong commercial mindset, negotiation capabilities, and high ethical standards, who treats company budgets with the same care and discipline as personal finances. You will work closely with HR, Finance, IT, and leadership teams to ensure workplace operations run smoothly while maintaining cost efficiency and high service standards.

What will qualify you for this role?

Essential

• Strong experience in corporate services, office administration, or facilities management
• Proven ability to manage procurement processes, vendor negotiations, and commercial contracts
• Strong understanding of budgeting, cost control, and spend governance
• Experience managing vendor sourcing, SLAs, rate cards, and contract renewals
• Strong operational management capability across facilities, travel, events, and workplace services
• Excellent stakeholder management skills with the ability to work cross‑functionally with HR, Finance, IT, and leadership teams
• High level of integrity, transparency, and compliance with procurement governance
• Strong analytical ability and comfort working with Excel / Google Sheets for spend analysis and reporting

Desired Skills

• Experience managing corporate travel operations and vendor partnerships with hotels and travel providers
• Experience handling security operations, visitor management systems, and workplace safety compliance
• Exposure to vendor benchmarking, cost optimisation strategies, and procurement frameworks
• Ability to build structured processes, SOPs, and governance frameworks for corporate services
• Strong negotiation and commercial evaluation skills
• Experience working in high‑growth or startup environments

Experience Range

• 7+ Years

Education Qualification

• Bachelor’s Degree in Business Administration, Operations, Facilities Management, or related fields

Key Responsibilities

Procurement, Commercials & Vendor Management

• Own strategic sourcing and procurement for corporate services including facilities, housekeeping, security, employee transport, travel, events, office supplies, telecom, and vendor services
• Build and maintain rate cards and vendor benchmarks across key categories such as travel, logistics, transport, and facility services
• Manage RFPs, vendor selection processes, and multi‑quote procurement practices
• Negotiate and finalize contracts, SLAs, payment terms, credit periods, and renewal clauses
• Conduct periodic vendor performance reviews and enforce SLA adherence
• Identify and implement cost‑saving initiatives through consolidation, standardisation, and vendor optimisation

Budgeting, Controls & Governance

• Own budgets across corporate services categories and monitor monthly variance against forecasts
• Ensure strong governance across PR/PO approvals, invoice verification, and procurement documentation
• Implement spend governance frameworks including approval thresholds, vendor onboarding checks, and audit‑ready documentation
• Maintain strict ethical standards including conflict‑of‑interest transparency and compliance with company policies

Workplace & Facilities Operations

• Manage end‑to‑end facilities operations including maintenance, housekeeping, utilities, repairs, pantry, and workplace infrastructure
• Ensure compliance with workplace safety, health, and statutory requirements
• Manage office assets and inventory lifecycle including procurement, tagging, allocation, and tracking

Travel, Events & Logistics

• Manage domestic and international travel operations including bookings, approvals, and policy adherence
• Build and manage corporate partnerships with hotels and travel providers
• Plan and execute company events, team off‑sites, and corporate celebrations
• Manage logistics including courier services, shipments, and internal office moves

Security & Employee Transport

• Oversee security operations including access control, visitor management, CCTV monitoring, and emergency preparedness
• Manage employee transportation services including vendor coordination, route optimisation, and service monitoring to ensure safety and punctuality

Employee Support & Workplace Experience

• Act as the primary point of contact for employees regarding workplace services and facilities support
• Develop SOPs and communication frameworks to streamline internal service requests and reduce operational escalations

Success Measures

• Measurable cost savings across corporate service categories
• Strong budget adherence and forecasting accuracy
• High vendor performance and SLA compliance
• Improved employee workplace experience and service satisfaction
• Clean, audit‑ready procurement documentation and strong governance processes

Reporting Structure

• Procurement & Commercials: Dotted‑line reporting to COO
• Workplace & Employee Services: Solid‑line reporting to Director – People & Culture (HR)

About Conversive (SMS Magic)

Founded over 10 years ago, Conversive (SMS Magic) has become a trusted messaging leader for businesses around the world. We work with global customers across industries including contact centres, financial services, higher education, retail, staffing, wellness, and more. Our customers range from small and mid‑size businesses to large global enterprises.

Our Commitment To Every Customer Is

We will deliver the most advanced, simple‑to‑use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.

Inclusiveness, Fairness & Accessibility

Conversive (SMS Magic) is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.

Contact

https://beconversive.com/

https://www.sms‑magic.com

We are an ISO 27001:2013 compliant organization and emphasize information security for our clients.