CORP_Global Supplier Services_Generic_Global_JPMC

JPMorgan Chase & Co.; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

JPMorgan Chase & Co. in Bengaluru is seeking a Business Operation Specialist to analyze existing processes, identify gaps, and develop controls. You will document business requirements, support testing, and ensure adherence to procedures while delivering high performance.

You will collaborate with stakeholders, manage vendor interactions, and lead process improvement initiatives across the managed account process to drive efficiency and quality results.

Qualifications

• Strong analytical skills with close attention to detail.
• Excellent written and verbal communication.
• Customer service-, team-, and goal-oriented collaborator.
• Ability to work with urgency and professionalism.
• Interacts effectively with all levels of the business.
• Professional image and demeanor for internal/external customers.
• Strong organizational skills and ability to meet tight timelines.
• Advanced proficiency in Microsoft Office, including Excel and Access.

Responsibilities

• Document business requirements, processes, systems, and user needs.
• Review and analyze existing business processes to identify gaps and improvement opportunities.
• Evaluate process breaks and systemic issues and recommend reengineering solutions.
• Partner with business stakeholders to ensure consistent implementation of system, policy, and procedural enhancements.
• Establish, create, and analyze reports relevant to operations functions.
• Support testing activities and document quality standards and procedures.
• Ensure adherence to change control policy and procedure creation and maintenance.
• Demonstrate adherence to established procedures and quality expectations.
• Manage vendor relationships and related interactions.
• Lead groups and process improvement initiatives.

Skills

Analytical skills

Communication

Team collaboration

Urgency & professionalism

Stakeholder interaction

Professional image

Organization

MS Office (Excel, Access)

2+ years experience

Tools

SAP ERP

Job description

Job summary :

As a Business Operation Specialist within the managed account process, you will support a variety of initiatives by analyzing existing processes, identifying gaps and areas for improvement, and developing appropriate controls. You will support business partner deliverables by documenting business requirements, providing testing support, documenting quality standards, and demonstrating adherence to established procedures. You will be expected to demonstrate an in-depth working knowledge of the managed account process while delivering high performance and results.

Job responsibilities :

• Document business requirements, processes, systems, and user needs
• Review and analyze existing business processes to identify gaps and improvement opportunities
• Evaluate process breaks and systemic issues and recommend reengineering solutions
• Partner with business stakeholders to ensure consistent implementation of system, policy, and procedural enhancements
• Establish, create, and analyze reports relevant to operations functions
• Support testing activities and document quality standards and procedures
• Ensure adherence to change control policy and procedure creation and maintenance
• Demonstrate adherence to established procedures and quality expectations
• Manage vendor relationships and related interactions

• Lead groups and process improvement initiatives

Required qualifications, capabilities, and skills :

• Demonstrate strong analytical skills with close attention to detail
• Communicate effectively both orally and in writing with internal and external customers
• Collaborate effectively as a customer service-, team-, and goal-oriented contributor
• Operate with a high sense of urgency and professionalism
• Interact effectively with all levels of the business
• Present a professional image and demeanor to internal and external customers and team members
• Use strong organizational skills and manage work within strict timelines

• Apply advanced proficiency in Microsoft Office, including Excel and Access

Preferred qualifications, capabilities, and skills :

• Bring 2+ years of experience (service, project management, or support preferred)
• Leverage SAP ERP experience
• Apply IUS GAAP and taxation experience (confirm “IUS GAAP” wording prior to posting)