CORP_Global Supplier Services_Generic_Global_JPMC

JPMorganChase; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

JPMorganChase in Bengaluru, India seeks a Business Operation Specialist to analyze existing processes within the managed account framework, document requirements, and support testing. You will ensure quality standards, adherence to procedures, and collaborate with stakeholders to drive improvements and effective controls.

The role requires strong analytical skills, clear communication, and the ability to work with vendors and cross-functional teams to deliver results within tight timelines.

Qualifications

• 2+ years of experience in service, project management, or support roles.
• Strong analytical skills with close attention to detail.
• Proficient in MS Office, especially Excel and Access.
• Experience with SAP ERP is preferred.
• Effective communication with internal and external customers.

Responsibilities

• Document business requirements, processes, systems, and user needs.
• Review and analyze existing processes to identify gaps and improvements.
• Evaluate issues and propose reengineering solutions.
• Partner with stakeholders to implement system and procedural enhancements.
• Establish and analyze reports related to operations.
• Support testing activities and document quality standards.
• Ensure adherence to change control policies.
• Lead groups and process improvement initiatives.
• Manage vendor relationships and related interactions.

Skills

Analytical skills

Written & verbal communication

Team collaboration

Urgent/priority handling

Customer interaction

Organizational skills

Tools

SAP ERP

MS Office (Excel, Access)

Job description

Job Description:

Job summary :

As a Business Operation Specialist within the managed account process, you will support a variety of initiatives by analyzing existing processes, identifying gaps and areas for improvement, and developing appropriate controls. You will support business partner deliverables by documenting business requirements, providing testing support, documenting quality standards, and demonstrating adherence to established procedures. You will be expected to demonstrate an in-depth working knowledge of the managed account process while delivering high performance and results.

Job responsibilities :

• Document business requirements, processes, systems, and user needs
• Review and analyze existing business processes to identify gaps and improvement opportunities
• Evaluate process breaks and systemic issues and recommend reengineering solutions
• Partner with business stakeholders to ensure consistent implementation of system, policy, and procedural enhancements
• Establish, create, and analyze reports relevant to operations functions
• Support testing activities and document quality standards and procedures
• Ensure adherence to change control policy and procedure creation and maintenance
• Demonstrate adherence to established procedures and quality expectations
• Manage vendor relationships and related interactions
• Lead groups and process improvement initiatives

Required qualifications, capabilities, and skills :

• Demonstrate strong analytical skills with close attention to detail
• Communicate effectively both orally and in writing with internal and external customers
• Collaborate effectively as a customer service-, team-, and goal-oriented contributor
• Operate with a high sense of urgency and professionalism
• Interact effectively with all levels of the business
• Present a professional image and demeanor to internal and external customers and team members
• Use strong organizational skills and manage work within strict timelines
• Apply advanced proficiency in Microsoft Office, including Excel and Access

Preferred qualifications, capabilities, and skills :

• Bring 2+ years of experience (service, project management, or support preferred)
• Leverage SAP ERP experience
• Apply IUS GAAP and taxation experience (confirm “IUS GAAP” wording prior to posting)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.

Requirements: