Program Manager - Vendor Manager

Aumni; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

J.P. Morgan seeks a Control Manager – Vendor Manager within the Outsourcing and Vendor Management team for the International Consumer Bank. You will oversee outsourcing activities, drive vendor risk assessments, and support regulatory reporting across the enterprise.

Collaboration across business units will be essential to manage vendor relationships and controls. You will build relationships with vendors, assist in contract reviews, and contribute to cost oversight while aligning activities

Qualifications

• Understanding (through experience, internship, or relevant role) in compliance, controls, or operational risk; ability to communicate across levels.
• Ability to analyze vendor performance data, market trends, and financial information; willingness to support negotiation activities and work closely with vendors.
• Experience supporting or contributing to vendor relationship management.
• Skills in planning, organizing, and supporting Outsourcing and Vendor-related projects; experience mitigating vendor risks.
• Basic understanding of financial principles and budgeting; align activities with organizational goals.
• Familiarity with technologies and systems used in Outsourcing and Vendor management.

Responsibilities

• Support Outsourcing activities, including onboarding, due diligence, risk assessment, and ongoing vendor monitoring; help identify risks and remediation actions.
• Build knowledge across outsourcing oversight, governance, and regulatory deliverables; support contract review and negotiation prep.
• Assist in building relationships with vendors to foster collaboration and clear communication; mitigate risks and oversee vendor costs.
• Represent the business in addressing issues or disputes; escalate appropriately and align Vendor Management activities with goals.
• Draft metrics, status updates, and reporting; participate in Outsourcing governance forums and coordinate with stakeholders.
• Maintain Outsourcing and Vendor Management frameworks; ensure compliance with policies and controls; gain stakeholder alignment.
• Analyze vendor performance data, market trends, and financials; support negotiation and collaboration with vendors.
• Plan, organize, and support Outsourcing and Vendor-related projects; contribute to risk mitigation.
• Support changes management and project management within an Agile environment.

Skills

Vendor management

Outsourcing governance

Regulatory reporting

Risk assessment

Contract review

Stakeholder comms

Agile work

Education

Bachelor's degree or equivalent

Tools

ERP systems

Job description

Join the Outsourcing and Vendor Management team supporting the International Consumer Bank.

As a Control Manager – Vendor Manager in the Outsourcing and Vendor Management team supporting the International Consumer Bank, you will be responsible for Outsourcing and Vendor Management. You will support outsourcing-related activities on behalf of the International Consumer Bank. In line with our culture of helping where the need arises, you will collaborate across the business to contribute to oversight and management of vendor and intra-group relationships, as well as regulatory reporting deliverables. Your analytical skills and adaptability will help you navigate ambiguity and change while supporting initiatives aligned to business goals.

Job responsibilities

• Support Outsourcing activities, including onboarding, due diligence, risk assessment, and ongoing vendor monitoring and help identify and elevate risks, supporting remediation actions and contingency planning.
• Build knowledge across outsourcing-related oversight, governance, and regulatory deliverables and support vendor contract review, negotiation preparation, and issue/problem resolution to help achieve favorable outcomes.
• Assist in building and maintaining strong relationships with vendors to foster collaboration and clear communication and support identification and mitigation of risks associated with vendor relationships, and contribute to cost oversight related to vendor services and products.
• Assist in representing the business in addressing and resolving issues or disputes, escalating as appropriate and help align Vendor Management activities with organizational goals and encourage vendors to innovate and improve their offerings.
• Support drafting metrics, status updates, and other reporting and participate in relevant Outsourcing governance forums and support effective coordination and collaboration with stakeholders.
• Support maintenance of the Outsourcing and Vendor Management frameworks and compliance with policies and understanding (through experience, internship, or relevant role exposure) in compliance, controls, or operational risk and ability to communicate with stakeholder groups at different levels; ability to support issue resolution in vendor relationships.
• Ability to analyze vendor performance data, market trends, and financial information; willingness to support negotiation activities and work closely with vendors and experience supporting or contributing to vendor relationship management.
• Skills in planning, organizing, and supporting Outsourcing and Vendor-related projects.
• Experience supporting identification and mitigation of risks associated with vendor relationships.
• Basic understanding of financial principles and budgeting and ability to support alignment of Outsourcing and Vendor Management activities with organizational goals.
• Familiarity with relevant technologies and systems used in Outsourcing and Vendor management.

Required qualifications, capabilities, and skills

• Understanding (through experience, internship, or relevant role exposure) in compliance, controls, or operational risk and ability to communicate with stakeholder groups at different levels; ability to support issue resolution in vendor relationships.
• Ability to analyze vendor performance data, market trends, and financial information; willingness to support negotiation activities and work closely with vendors.
• Experience supporting or contributing to vendor relationship management.
• Skills in planning, organizing, and supporting Outsourcing and Vendor-related projects and experience supporting identification and mitigation of risks associated with vendor relationships.
• Basic understanding of financial principles and budgeting and ability to support alignment of Outsourcing and Vendor Management activities with organizational goals.
• Familiarity with relevant technologies and systems used in Outsourcing and Vendor management.
• Experience in Outsourcing, Vendor Management, procurement, supply chain management, or related fields and experience supporting change management and/or project management within an Agile environment.

Preferred qualifications, capabilities, and skills

• 3+ years experience in a related field.
• Strong interpersonal skills and ability to work across teams and geographic locations.
• Understanding of IT environments is a plus.
• Understanding of the industry in which the organization operates.
• Proactive self-starter with ambition to develop in a fast-moving firmwide function.
• Planning, prioritization, and time-management skills.
• Good networking skills and initiative and bachelor’s Degree or equivalent experience.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Join our Outsourcing and Vendor Management team, supporting digital transformation and innovation in the International Consumer Bank.