Client Ops Specialist

JPMorganChase; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

JPMorganChase is seeking an Implementation Specialist in Treasury Services Implementation Support in Mumbai, India. You will manage client requests for account modifications and closures, documenting and tracking through the workflow, while coordinating with product and service stakeholders to meet service commitments and controls.

Responsibilities include ownership as central contact, escalation handling, timely SLA delivery, risk assessment with partners, and audits to ensure completeness and

Qualifications

• Hold a bachelor’s degree.
• Demonstrate problem-solving skills to identify, understand, and address operational and technical issues.
• Articulate clear, workable solutions to stakeholders in a professional, client-focused manner.
• Manage multiple requests concurrently while organizing and prioritizing work to meet tight deadlines.
• Maintain flexibility to adapt to changing priorities, time-critical deliveries, and shifting request volumes.
• Build a client-centered culture by acting with transparency and accountability in day-to-day execution.
• Promote collaboration, information sharing, and constructive discussion across partners to reduce silos.

Responsibilities

• Serve as the central point of contact and escalation for regional implementation support team members.
• Receive treasury services maintenance and account closing requests from service channels and initiate a formal request when required.
• Document each request in the request tracking workflow, capturing key details, dependencies, and required clarifications.
• Communicate clarification needs to Sales or Service teams so client requirements are completed for implementation.
• Ensure maintenance activities are delivered within established service level agreements.
• Consult Product or Service partners to determine risk rating and applicable procedures when a request is not covered by the risk reference materials.
• Oversee inspections and audits of completed implementations to confirm completeness and adherence to controls.
• Verify urgent requests are prioritized appropriately and handled with the required pace and attention.
• Assign requests requiring enhanced handling to experienced team members and apply special processing instructions where indicated.
• Route requests with defined processing restrictions to appropriately aligned team members to ensure compliant execution.

Skills

Problem solving

Clear communication

Multitasking

Adaptability

Client focus

Cross-team collaboration

Education

Bachelor's degree

Tools

AI-enabled tools

Job description

Job Description:

Unlock your potential by owning high-impact client change delivery in a fast-paced environment, building trusted partnerships and strengthening operational excellence.

As an Implementation Specialist within Treasury Services Implementation Support, you manage client requests for account modifications and closures with clear ownership and transparency. As an Implementation Specialist within Treasury Services Implementation Support, you document, track, and progress requests through the request intake and workflow process while coordinating clarifications needed for execution. As an Implementation Specialist within Treasury Services Implementation Support, you partner with product, service, and implementation support stakeholders to deliver outcomes within defined service commitments and control standards.

Job Responsibilities:

• Serve as the central point of contact and escalation for regional implementation support team members.
• Receive treasury services maintenance and account closing requests from service channels and initiate a formal request when required.
• Document each request in the request tracking workflow, capturing key details, dependencies, and required clarifications.
• Communicate clarification needs to Sales or Service teams so client requirements are completed for implementation.
• Ensure maintenance activities are delivered within established service level agreements.
• Consult Product or Service partners to determine risk rating and applicable procedures when a request is not covered by the risk reference materials.
• Oversee inspections and audits of completed implementations to confirm completeness and adherence to controls.
• Verify urgent requests are prioritized appropriately and handled with the required pace and attention.
• Assign requests requiring enhanced handling to experienced team members and apply special processing instructions where indicated.
• Route requests with defined processing restrictions to appropriately aligned team members to ensure compliant execution.

Required qualifications, skills, and capabilities:

• Hold a bachelor’s degree.
• Demonstrate problem-solving skills to identify, understand, and address operational and technical issues.
• Articulate clear, workable solutions to stakeholders in a professional, client-focused manner.
• Manage multiple requests concurrently while organizing and prioritizing work to meet tight deadlines.
• Maintain flexibility to adapt to changing priorities, time-critical deliveries, and shifting request volumes.
• Build a client-centered culture by acting with transparency and accountability in day-to-day execution.
• Promote collaboration, information sharing, and constructive discussion across partners to reduce silos.

Preferred qualifications, skills, and capabilities:

• Demonstrate proactive ownership by anticipating issues and proposing practical solutions.
• Thrive in a high-pressure environment while delivering time-critical work with consistent quality.
• Escalate risks, issues, and concerns in a timely manner to management with clear context and options.
• Show exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgans Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.