Core Support - Full Stack Engineer (.Net, JS, React)

Luxoft; Chennai District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Luxoft in Chennai seeks a Senior Full Stack Support Engineer to monitor and manage incidents with a focus on rapid restoration and clear communication across teams.

You will troubleshoot UI, API, and infra layers, leveraging tools like Kibana, Dynatrace, Grafana, and GitHub for release management; participate in postmortems and continual improvement initiatives.

Qualifications

• Bachelor's degree in computer science/information technology or related field.
• GraphQL (server + client) experience required.
• 5+ years in support of web applications; Advanced .NET Core API design.
• 3+ years of experience with JavaScript and React v18+.
• GitHub for software packaging, releases, and CI/CD.
• Effective communication (verbal + written).
• Excel at triage or analysis of production incidents.

Responsibilities

• Triage and incident ownership; rapid intake and prioritization of alerts and tickets.
• Troubleshooting and restoration across UI, APIs, data, and infrastructure layers.
• Cross-team collaboration with App Dev, DevOps, Database, Network, Security, QA, and partners.
• Platform and application stack awareness to quickly isolate issue sources.
• Contribute to automation, runbooks, playbooks, and postmortems for continual improvements.

Skills

GraphQL (server + client)

5+ years in web app support

React (v18+) experience

GitHub / GitHub Actions

Effective communication

Troubleshooting & triage

Excel for triage/analysis

Education

Bachelor's degree in CS/IT or related field

Tools

GitHub

Datadog

Grafana

Kibana

Dynatrace

Docker

Kubernetes

Job description

Project description

As a Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.

Responsibilities

• Triage & Incident Ownershipo Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.o Maintain accurate, real-time incident timelines and post-incident documentation.
• Troubleshooting & Restorationo Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.o Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.o Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
• Cross-Team Collaborationo Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.o Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.o Facilitate postmortems and continuous improvement actions.
• Platform & Application Stack Awarenesso Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.o Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
• Service Quality & Process Excellenceo Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).o Recommend monitoring gaps to improve observability

SKILLS

Must have

• Bachelor's degree in computer science/information technology or related field
• GraphQL (server + client)
• 5+ years of experience in support of web applications, Advanced .NET Core API design.
• 3+ years of experience in supporting JavaScript with React v18+ with modern patterns or equivalent experience
• Software packaging and software release management using GitHub
• Effective Communication (verbal + written)
• Excel at triage or analysis of situations for production support

Nice to have

• HTML, JavaScript, CSS
• Git/GitHub Code Repositories
• Datadog / Grafana (observability)
• Docker / Kubernetes basics
• Distributed system architecture
• GitHub Actions / Advanced CI/CD