Coordinator, Shared Services

MongoDB; Gurugram District; Hybrid; INR 300,000 - 540,000; Full time

Job summary

MongoDB is looking for an HR Operations/Shared Services professional based in Gurugram for our hybrid setup. You will support day-to-day HR data processes, including employee records, org changes, and data validations, ensuring data quality and policy alignment.

You will also assist in reporting, SLAs, and audits while handling sensitive information with confidentiality. Ideal candidates have 1+ years in HR Operations, basic HR data systems knowledge, and strong analytical and communication

Qualifications

• 1+ years in HR Operations / Shared Services in APAC/India regions.
• Basic HR data systems knowledge; Excel/Google Sheets experience.
• Analytical, communication, and problem-solving skills.

Responsibilities

• Transition work and ensure SLAs are met.
• Assist in day-to-day HR data processes: employee records, org changes, data validations.
• Support cleansing and maintenance of HR data per policies and standards.
• Adhere to and demonstrate proficiency in crucial metrics & SLAs.
• Assist in preparing reports and trackers for HR teams and audits.
• Deliver high quality service to internal customers and partners; follow SOPs.
• Maintain confidentiality and accuracy when handling sensitive employee data.

Skills

HR Operations

HR Data Entry

Excel/Google Sheets

Zendesk

Analytical skills

Communication

Problem-solving

Learning quickly

Process-driven

Tools

Zendesk

Job description

We are looking to speak to candidates who are based in Gurugram for our hybrid working

Position Expectations

• As an Individual Contributor as part of the HR Shared Services, APAC team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA's are met
• Learn and assist in executing day-to-day HR data processes, such as employee record updates, org structure changes, and data validations
• Support the cleansing and maintenance of HR data in alignment with company policies and global standards
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Assist in preparing reports and trackers for internal HR teams and audits
• Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
• Maintain confidentiality and accuracy when handling sensitive employee data

Key Skills & Abilities

• 1+ years experience in HR Operations / Shared Services, HR Data Entry / Management in an HR Shared Services role (APAC/ India, EMEA, NAMER regions)
• Basic understanding of HR systems, data, or Excel/Google Spreadsheet; familiarity with ticketing tools (e.g., Zendesk) is a plus
• Excellent analytical, communication, and problem-solving skills
• Ability to learn quickly, ask questions, and follow through on assigned work
• Comfortable working in a structured, process-driven environment
• Good understanding of data governance frameworks and data quality

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.

Req ID: 3273517553