Coordinator_Customer Success_SPS_Trilliad_R211

Zoho; Mumbai; On-site; INR 450,000 - 630,000; Full time

Job summary

NeuIQ Technologies Private Limited is an AI services partner delivering enterprise-grade customer success and onboarding support. This role focuses on behind-the-scenes program administration to enable CS managers to drive client outcomes, with emphasis on data integrity, process adherence, and cross-system coordination.

You will work under the direction of CS Managers and Directors, handling platform administration, scheduling, and reporting to keep client engagements organized and on track.

Qualifications

• Understand CS workflows in professional services or B2B training environments.
• Know LMS structures and participant administration.
• Understand CRM and project management tools for program tracking.
• Know virtual training platform setup and session launch procedures.

Responsibilities

• Support day-to-day administrative execution across client engagements under the direction of CSMs and Directors.
• Maintain accurate client, participant, program, and activity records across CS systems.
• Track assigned tasks, milestones, and deadlines to support on-time delivery of commitments.
• Assist client onboarding by completing admin steps and coordinating system setup.
• Update program status and timelines in HubSpot, Monday.com and other systems.

Skills

System navigation

Data entry accuracy

Task coordination

Process adherence

Written communication

Education

1+ year administrative support/ops coordination

Tools

HubSpot

Monday.com

Salesforce

Learning Management System (LMS)

Job description

NeuIQ Technologies Private Limited | Full time

Coordinator_Customer Success_SPS_Trilliad_R211

About NeuIQ : NeuIQ isan AI services partner; the Architects of the AI-Native GTM Enterprise. Weengineer the data, workflows, and agents that turn enterprise go-to-market intocompounding revenue, across Customer Experience, Sales & RevenueOperations, Customer Insights, and Marketing.

We are AI-native ourselves: we build with the tools we ship, and everyrole here works alongside AI - agents run inside our own discovery,integration, and QA workflows. You’ll join a senior, high-leverage,multidisciplinary team - engineered to move at the scale of a much larger firm- led by entrepreneurs and operators who have navigated multiple technologywaves, working with frontier models and best-in-class platforms at every layerof the enterprise stack, with startup speed and enterprise rigor.

Role overview: You are accountable for the operational accuracyand administrative execution that enables the Customer Success team to deliverSandler programs efficiently. You maintain the systems, data, schedules, andprocesses that keep client engagements organized and on track. This is not aclient-facing or relationship-owning role. You work under thedirection of Customer Success Managers and Directors, executing defined taskswith precision and escalating issues when they arise. Your work ensures thatbehind-the-scenes program administration is reliable, accurate, andconsistently executed so that Customer Success team members can focus on clientoutcomes.

Which means that on a day-to-day basis, you will:

Customer SuccessProgram Administration

• Supportday-to-day administrative execution across client engagements under thedirection of Customer Success Managers and Directors
• Maintainaccurate client, participant, program, and activity records across CustomerSuccess systems to ensure data integrity and operational reliability
• Trackassigned tasks, program milestones, and internal deadlines to support on-timedelivery of operational commitments
• Supportclient onboarding processes by completing defined administrative steps andcoordinating required system setup activities
• Updateprogram status, timelines, and activity information in HubSpot, Monday.com, andother assigned systems as directed

Learning Platform and Participant Administration

• Administerlearning and training platforms by completing participant setup, enrollment,rostering, classroom configuration, and system assignments
• Processparticipant additions, removals, and organizational changes across applicableplatforms to maintain accurate rosters and access permissions
• CoordinateSales Performance Ecosystem onboarding and participant rostering activities insupport of program launch timelines
• Preparelearning progress, completion, and training attendance reports as requested byCustomer Success Managers or Directors

Training Coordination and Scheduling Support

• Supportvirtual training session setup and provide launch support when available tohelp sessions begin on time and without technical issues
• Coordinatetraining scheduling by reviewing facilitator availability, managing sessionbookings, and processing scheduling changes as directed
• Preparesession schedules and communicate confirmed training dates and logistics tointernal stakeholders

Systems Maintenance and Reporting

• Maintainorganized and up-to-date information in assigned Customer Success systemsincluding program timelines, milestones, assignments, and status fields
• Preparerecurring operational reports and complete routine data quality checks toidentify discrepancies or missing information
• Respond tointernal requests for information or administrative support and communicatetask status, completion, or delays promptly
• Escalateoperational issues, data discrepancies, or potential program delays to theappropriate Customer Success Manager or Project Manager for resolution
• Maintaininternal documentation and follow established Customer Success workflows toensure consistency and process compliance

Requirements

Domain-specific skills

• Systemnavigation and data entry accuracy — You work across multiple platforms dailyincluding CRM, project management, and learning management systems, and mustenter and update information without error because inaccurate data createsoperational risk and client delivery problems
• Taskcoordination across multiple concurrent programs — You support several clientengagements simultaneously with overlapping timelines and dependencies,requiring you to track what is due when and ensure nothing is missed or delayed
• Processadherence and workflow execution — You follow established Customer Successprocesses step-by-step to ensure consistency and reliability across all client programs, and must recognize when a situation does not fit thestandard process and requires escalation
• MicrosoftExcel for scheduling and reporting — You prepare reports, manage participantrosters, track program timelines, and organize operational data in spreadsheetsthat others rely on for decision-making
• Writtencommunication for internal coordination — You send clear status updates,schedule confirmations, and task completion notifications to Customer SuccessManagers, Project Managers, Facilitators, and Sales team members who needaccurate information to do their work

Domain-Specific Knowledge

• CustomerSuccess operational workflows in professional services or B2B treinamentovironments — You must understand how client programs move from sale toonboarding to delivery so that you can execute administrative tasks in thecorrect sequence and recognize when something is off-track
• Learningmanagement system structure and participant administration — You need to knowhow users, courses, enrollments, and organizational hierarchies work in LMSplatforms so that you can set up participants correctly and troubleshoot accessor rostering issues
• CRM andproject management platform functionality for program tracking — You mustunderstand how HubSpot, Monday.com, or similar tools organize client records,timelines, tasks, and status fields so updates you make are accurate andvisible to the right people
• Virtualtraining platform setup and session launch procedures — You should know how toconfigure virtual classrooms, manage participant access, and support sessionstart activities so that facilitators and participants experience smoothtechnical execution

Domain-specific experience

• 1+ yearsin an administrative support, operations coordination, project support, orbusiness operations role where accuracy, organization, and follow-through wereessential to team success
• Experienceworking with CRM platforms such as HubSpot or Salesforce, project managementtools such as Monday.com or Asana, or learning management systems in a dataentry, reporting, or user administration capacity
• Demonstratedability to manage multiple concurrent priorities and deadlines in aprofessional services, training delivery, or B2B client support environment

Why NeuIQ - Five reasons candidates choose us

1. Work atthe frontier, for real . Nodemo-ware, no pilots that die in the sandbox. You’ll ship working agents intoproduction - every one anchored to a measurable business outcome a client iscounting on. Fourteen-plus client AI solutions shipped and counting.

2. BecomeAI-native yourself . Weinvest in it deliberately - a structured AI training pathway that builds yourcapability, an AI hub that gives you a governed environment to build in, and anagent lab where your experiments become company assets. The transformation wesell to clients runs inside our own house first, starting with you.

3. See thewhole system, not a silo . Data,platforms, and AI are engineered as one system by one team - architects, dataand AI engineers, integration and cloud specialists, designers, and QA in asingle delivery model. You’ll understand how the entire climb works, from rawsignal to autonomous agent - the kind of end-to-end fluency most careers neveroffer.

4. Workdirectly with operators, not layers below them . Our leadership team averages 20+ years of experience - entrepreneurswho have navigated multiple technology waves with a track record of customerand shareholder success - sharpened by an advisory board of senior industryexecutives across the four GTM functions. Here, proximity to that judgment isdaily, not annual.

5. Join acategory being built - not maintained . Eighteen months ago, AI-Native GTM was a sentence in a deck. Today,anchor partners are staking their reputations on it publicly. Getting in whilethe category is being defined means your fingerprints end up on the foundation- and we treat Run as the destination, so what you build is what you’ll seeoperate, compound, and matter.

Equal Opportunity Employer Statement: NeuIQ is an equal opportunity employer. We consider all qualifiedapplicants without regard to race, color, religion, gender, gender identity orexpression, sexual orientation, national origin, disability, age, or veteranstatus.