Conversational AI Developer

Tekskills; Bengaluru; On-site; INR 1,800,000 - 4,000,000; Full time

Job summary

Tekskills is seeking an AI-focused developer to design, build, and maintain conversational AI solutions across voice, chat, and email bots. You will employ industry-leading bot platforms, with emphasis on Yellow.AI, OpenAI GPT-4, and NLP techniques to deliver seamless customer interactions.

You will collaborate with cross-functional teams to translate requirements into scalable bot journeys, optimize performance with analytics, and ensure robust API integrations with CRM and payment gateways for

Qualifications

• Experience building conversational AI using bot platforms.
• Proficiency with GPT-4 and NLP techniques.
• Ability to design modular, reusable bot workflows.

Responsibilities

• Design, develop, and maintain conversational AI solutions using industry-leading bot builder platforms.
• Utilize the Yellow.AI cloud bot builder platform for automating customer interactions effectively.
• Create and implement voice bots leveraging generative AI for humanoid interaction with speech recognition and NLU.
• Develop email bots using generative AI for automated content generation and personalized messaging.
• Implement API integrations to connect bots with CRM, payment gateways, and internal databases.
• Write modular, asynchronous functions to manage multiple API requests and ensure graceful error handling.
• Collaborate with cross-functional teams to translate requirements into technical specs.
• Analyze bot performance using analytics tools to optimize engagement and outcomes.
• Develop bots to automate routine queries for insurance agents and improve resolution experiences.
• Leverage OpenAI APIs (GPT-4) for intelligent conversational flows.
• Stay updated on Generative AI, LLM, ML, and NLP trends.

Skills

Generative AI

LLMs

NLP

Voice bots

WhatsApp bots

Email bots

Web/app bots

Bot platforms

OpenAI GPT-4

API integration

Async programming

Error handling

Analytics tools

Tools

Yellow.AI

OpenAI API

CRM integrations

Job description

The ideal candidate will have a strong foundation in generative AI technologies, including Large Language Models (LLMs), GPT applications, and Natural Language Processing (NLP). Your expertise will help us build exceptional voice bots, WhatsApp chatbots, email bots and web/app chatbots tailored for our customers and insurance selling agents.

Key Responsibilities:

• Design, develop, and maintain conversational AI solutions using industry-leading bot builder platforms.
• Utilize the Yellow.AI cloud bot builder platform for automating customer interactions effectively.
• Create and implement voice bots that leverage generative AI technologies to render humanoid interaction through speech recognition and natural language understanding. Focus on minimizing latency to ensure real-time interactions.
• Develop email bots that utilize generative AI for automated content generation, dynamic email creation, and personalized communication. Ensure these bots can analyze customer data for effective segmentation and targeted messaging.
• Implement API integrations to connect bots with external systems (e.g., CRM, payment gateways) and internal database/systems for enhanced functionality. This includes making single or multiple API calls to retrieve or send data as required by the bot's journey.
• Demonstrate expertise in writing modular and reusable functions that facilitate complex workflows within bot journeys. This includes developing asynchronous functions to manage multiple API requests efficiently, ensuring that data retrieval is seamless and timely. Design functions that handle error management gracefully, providing fallback mechanisms to maintain user experience even in the event of external service failures.
• Collaborate with cross functional teams to gather requirements and translate them into technical specifications.
• Analyze bot performance using analytics tools to optimize engagement strategies and drive business outcomes.
• Develop conversational bots that automate routine queries for insurance agents, facilitating personalized query resolution experiences.
• Leverage advanced NLP techniques and OpenAI APIs (including GPT-4) to create intelligent conversational flows.
• Stay updated on the latest trends in Generative AI, LLM, machine learning, and NLP technologies.