Contracts Manager

GEP; Navi Mumbai, Mumbai; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

GEP is seeking an experienced Manager in the contracts management practice to lead operations and mentor the team toward higher performance and growth. You will oversee service levels, handle escalations, and provide guidance to quality and training teams, while representing the contracts management practice within the organization.

The role includes participation in growth initiatives, interviewing and selecting new hires, sharing process knowledge, and extending process management

Qualifications

• Good understanding of commercial law; able to provide sound and practical legal advice on corporate and contractual issues.
• Excellent research and analytical skills; able to opine on compliance and legal issues effectively.
• Able to mentor team members and be a trusted member of the legal/compliance team.
• Strong written and oral communication skills; keen attention to detail.
• Strong interpersonal skills and the ability to face clients, suppliers, and internal stakeholders; build strong relationships.
• Proven experience in managing client relationships, teams, SLA, and project management.

Responsibilities

• Understand key business issues affecting profitability and growth and take appropriate action.
• Exceed customer expectations by delivering high-quality solutions addressing customer needs.
• Challenge others and stand up for what is right when necessary.
• Be aware of others and the environment and the impact of actions on people; show empathy in decisions (without overreliance on sympathy).
• Motivate and inspire others, serving as a positive role model with a clear vision.
• Support change and adapt approach to changing circumstances or requirements.
• Assess impact of decisions on other parts of the organization and develop subordinates through training.
• Plan long-term actions aligned with the vision and direction; implement them through the contract management practice.

Skills

Communication skills

Analytical skills

Mentor team

Problem solving

Interpersonal skills

Client relationships

Project management

Attention to detail

Job description

JOB SUMMARY

As Manager in the contracts management practice, your role will be to take responsibility of operations, build relationships with stakeholders in the client organizations, know the team and mentor them towards higher levels of performance and growth, oversee service level performance, handle exceptions and escalations, and provide technical support and guidance to the quality and training teams, represent contracts management practice within the organization

You will also be able to participate and contribute to the exciting growth in the contract management practice in different ways, including the interviewing and selection process for new hires, knowledge sharing of current processes with new team members, extending the process management methodologies to the new work that comes in, etc.

Role & responsibilities

• Able to understand the key business issues that affect profitability and growth of an enterprise and takes appropriate action to maximize success.
• Exceeding customer expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards aimed at addressing customer needs.
• Actions based on own convictions rather than on a desire to please others. Is prepared to challenge others and has the courage to stand up for what they believe to be right.
• Awareness of other people and environment and own impact on these. Actions indicate a consideration for the feelings and needs of others, (but not to be confused with - sympathy).
• Motivates, enables and inspires others to succeed, utilizing appropriate styles. Has a clear vision of what is required and acts as a positive role model
• Proactively supports change and effectively adapts his/her approach to suit changingcircumstances or requirements.
• Capacity to perceive the impact and implications of decisions and activities on other parts of the organization.
• Developing the skills and competencies of subordinates through training and development activities related to current and future jobs.
• Takes account of a wide range of longer-term issues, opportunities and contingencies. Identifies the means of implementing plans in line with the vision and direction.
• The position reports to the Director who heads the contract management practice.

Preferred candidate profile

• Good understanding of commercial law; strong subject matter expertise; able to provide sound and practical legal advice on all corporate and contractual issues.
• Excellent research, analytical skills; able to exercise judgment and discretion to opine on compliance/ legal issues effectively.
• Able to mentor team members and be a trusted member of the legal/compliance team.
• Strong written and oral communication skills. Excellent problem solving and analytical skills. Keen attention to detail.
• Strong interpersonal skills and high degree of awareness to be able to face client, suppliers, internal stakeholders; anticipate client needs and build strong business relationships.
• Proven experience of effectively managing client relationships, managing teams, SLA and project management and solutioning
• 11 -12 years experience of being project member in the legal outsourcing domain of which at least 2 years should be in managing or leading contracting projects
• Clear fundamental understanding and technical expertise in contract review, redlining, negotiations to be able to provide guidance to the team and engage with legal counsel and business owners on the client side
• Exposure to commercial functions of a project or client account would be an advantage
• Exposure to procurement contracts and industry-based knowledge would be an advantage