Contractor

Harris Computer; Maharashtra; On-site; INR 300,000 - 540,000; Full time

Job summary

Altera is seeking an IT Operations Support professional to install, configure, and optimize our application systems and databases in an international support environment.

You will assist with day-to-day technical issues, participate in project planning, and monitor performance using tools like DynaTrace, AppDynamics, and New Relic. Strong English communication is essential for global collaboration.

Qualifications

• Proficient in application/infrastructure monitoring and ITSM tools.
• 0–1 year of experience in production support and monitoring.
• Experience with APM tools (DynaTrace, AppDynamics, New Relic).
• Strong English communication for international support.
• Solid Windows Server/.NET, IIS, and SQL skills.
• Familiarity with ITIL framework.
• Bachelor's degree in computer science/IT.

Responsibilities

• Install, configure, upgrade, and optimize application systems and databases.
• Assist with day-to-day operations on technical issues.
• Participate in initiation and planning phases of projects.
• Provide international support with good English.
• Monitor performance and respond to incidents.

Skills

Monitoring tools

0-1 year experience

APM tools

Windows Server

Server metrics

Windows clustering

Azure monitoring basics

SQL expertise

ITSM ServiceNow

ITIL basics

English communication

Education

Bachelor’s degree in computer science/IT

IT certification (plus)

Tools

DynaTrace

AppDynamics

New Relic

Job description

At Altera, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Altera is able to deliver an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

In this role, the ideal candidate will assist with day-to-day operations on technical issues and problems, as well as participate in the initiation and planning phases of organizational projects. The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Altera Software Development and QA environments.

Experience & Knowledge

• Knowledge of Application/Infrastructure Monitoring tools/solutions.
• Candidate must have0-1 years of experience in supporting and monitoring
• DynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc.
• Experience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs
• Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
• Windows cluster, COM+, Log Parser
• Basics of Networking and Azure Monitoring
• Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
• Experience with ITSM tools such as Service desk/ServiceNow.
• Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
• International support experience (preferably US or Europe i.e., good command of verbal and written English)

Academic And Professional Qualifications

• Bachelor’s degree in computer science/IT
• Any relevant IT certification would be a plus
• Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team.