Contract Lifecycle Management - Technology Support (DocuSign)

Mondelez International; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mondelez International Digital Services is seeking an expert to drive the enterprise-wide rollout of the DocuSign CLM system. You will act as the go-to for CLM functionality, training, and reporting, enabling efficient end-to-end contract management across MDLZ functions.

The role requires strong CLM technology experience (DocuSign preferred) and the ability to run reports, drive continuous improvements, and train users for higher adoption.

Qualifications

• Experience in your area of responsibility.
• Experience in administration with a strong customer service orientation.
• Computer literate with excellent skills in Microsoft Office, especially Excel.
• Experience working to deadlines with strong prioritization skills.
• Meticulous attention to detail.

Responsibilities

• Go-to person for technology & functionality questions on CLM.
• Hold training sessions periodically.
• Support Operational Governance and manage ongoing Support and enhancements.
• Go-to person to assist the Contract Management Office (CMO) and assist Buyers / Sales reps to raise legal contracts in CLM.

Skills

Experience in your area of responsibl(

Customer service orientation

Excel proficiency

Deadline-driven

Meticulous attention to detail

Tools

DocuSign CLM

iCertis

Zycus

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter.

You will work in Mondelēz International Digital Services and help us deliver an impeccable service experience with your customer focus and meticulous attention to detail in administrative tasks. In this role, you will ensure that processes are adhered to and documented.

How you will contribute

Be responsible for the day-to-day administration and operation support for processes in your area of responsibility and will deliver them within agreed to deadlines and ensure service quality is maintained. You will ensure that all activities comply with standard operating procedures and legal requirements, including data privacy considerations and work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance. You will deal with access requests/issues and identify and act on continuous improvement opportunities.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Experience in your specific area of responsibility


• Experience in administration with a strong customer service orientation


• Computer literate with excellent skills in Microsoft Office, especially in Excel


• Experience working to deadlines with strong prioritization skills


• Meticulous attention to detail

Purpose of the Role

This role will support the enterprise-wide roll-out of the DocuSign Contract Lifecycle Management (CLM) system. It will act as the Go-To person for functionality questions as well as functionality training. The role holder will need to be an expert in CLM systems, as well as all functionalities associated with the relevant system and its APIs. The incumbent in the role will be required to run reports from the CLM system and drive Continuous Improvements, efficiency, and any other benefits for functions utilizing the CLM system. Periodically, the role holder will have to run training to ensure increased adoption of the CLM system.

Main Responsibilities

• Go-to person for any technology & functionality questions on CLM.


• Hold training sessions periodically.


• Support Operational Governance and manage ongoing Support and enhancements.


• Go-to person to assist the Contract Management Office (CMO) and assist Buyers / Sales reps to raise legal contracts in CLM.

Experience Required & Role Implications

• Significant technology expertise in Contract Lifecycle Management (CLM) systems (DocuSign preferred, but also iCertis, Zycus, etc).


• 4-5 years Industry/technology expertise, allowing for the quick building of technology API/linkages from various infrastructure technologies into our CLM system.


• Savvy communication skills to ensure implementation roll-out to MDLZ functions are supported across all stakeholders through adequate communication.


• Influencer & technology savviness.


• Functional Competency: CLM Technology Expertise, good understanding of what a contract repository can drive.


• AI expertise, having interacted with AI models & tools.


• Project management skills.

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments that are made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally and many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We have a diverse community that can make things happen and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular Service Operations (Delivery) Global Business Services

Benefits & Perks

No Relocation support available.