Contract-Desktop Engineer

Consolidated Analytics; Chennai; On-site; INR 300,000 - 540,000; Full time

Job summary

Consolidated Analytics in Chennai is seeking an IT Tech Support Engineer to provide L1 support for Office 365, MS Teams, Windows, Azure, AD, and hardware issues. The role focuses on resolving end-user problems and guiding users through processes.

You will handle incidents, set up new user accounts, maintain the service desk, and deliver basic software training, while collaborating with IT teams to ensure stable operations and adherence to security procedures.

Qualifications

• Bachelor's degree in computer sciences, Technology, degree, or relevant experience
• Microsoft Operating Systems Windows Server 2016 and above, Windows 10, Windows 11,
• Microsoft Office 365
• Sophos, Defender Antivirus
• Knowledge or Experience on Remote Desktop Technologies like Workspot, Citrix

Responsibilities

• Be the first point of contact for IT & technical queries.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Should be well versant with network connectivity testing tools and identify issues.
• Repair a fault or set up a system following diagrams and written instructions.
• Support the rollout of new computer applications.
• Respond to service incidents within the times specified in any Service Level Agreement (SLA).
• Provide technical support on O365 based applications and Portal administration.
• Provide telephone, e-mail, and remote support to all IT users, solving their problems and provide procedural documentation as required.
• Use remote support tools to manage remote systems and desktops.
• Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
• Set up new users' accounts and profiles and deal with password issues.
• Work assiduously on a task until completion (or referral to third parties, where appropriate).
• Prioritize and manage many open cases at one time.
• Identify and correct or advise on operational issues with end users' computer systems.
• Provide basic software training and advice to end-users.
• Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
• Perform all duties and responsibilities in line with current security procedures.
• Work flexibly - recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.
• Carry out any other reasonable request within the capability of the job
• Other duties as assigned

Skills

L1 Support

Office 365

MS Teams

Windows OS

Azure Cloud

Active Directory

Network Troubleshooting

Remote Desktop

Service Desk

Documentation

Education

Bachelor's degree in Computer Science

Tools

Citrix

Workspot

Sophos

Defender Antivirus

Remote Desktop Protocol (RDP)

Job description

Job Description:

The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.

RESPONSIBILITIES

• Be the first point of contact for all IT & Technical queries.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Should be well versant with network connectivity testing tools and identify issues.
• Repair a fault or set up a system following diagrams and written instructions.
• Support the rollout of new computer applications.
• Respond to service incidents within the times specified in any Service Level Agreement (SLA).
• Provide technical support on O365 based applications and Portal administration.
• Provide telephone, e-mail, and remote support to all IT users, solving their problems and provide procedural documentation as required.
• Use remote support tools to manage remote systems and desktops.
• Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
• Set up new users' accounts and profiles and deal with password issues.
• Work assiduously on a task until completion (or referral to third parties, where appropriate).
• Prioritize and manage many open cases at one time.
• Identify and correct or advise on operational issues with end users' computer systems.
• Provide basic software training and advice to end-users.
• Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
• Perform all duties and responsibilities in line with current security procedures.
• Work flexibly - recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.
• Carry out any other reasonable request within the capability of the job
• Other duties as assigned

QUALIFICATIONS

Required Education and Experience:

• Bachelor's degree in computer sciences, Technology, degree, or relevant experience
• Microsoft Operating Systems Windows Server 2016 and above, Windows 10, Windows 11,
• Microsoft Office 365
• Sophos, Defender Antivirus
• Knowledge or Experience on Remote Desktop Technologies like Workspot, Citrix

COMPETENCIES

1. Technical Capacity
2. Ethical Conduct
3. Communication Proficiency
4. Personal Effectiveness/Credibility