Content Writer (Change Management)

Self Money Care; India; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Self Money Care seeks a senior program coordinator to drive cross-functional communications and global stakeholder alignment. The role focuses on publishing commerce feature updates, coordinating Early Visibility sessions, and maintaining rigorous tracking and reporting across regions.

You will support translation workflows, webinar coordination, and post-session documentation, ensuring operational excellence in AMER, EMEA, and APJC theaters.

Qualifications

• 12+ years of experience in project coordination, communications, or operations enablement.
• Experience in a multinational technology environment (Cisco/Network/SaaS industry preferred).
• Demonstrated track record of managing global stakeholders and cross-functional project lifecycles.

Responsibilities

• Release Management: Manages the features comms SalesConnect publishing process, including content editing, review, and Sneak Peek scheduling.
• Program Facilitation: Manages weekly EV/Co-design session planning, hosting, and post-session documentation for regional stakeholders.
• Translation: Localization workflows for emails, documents, and SC announcement pages in collaboration with the GTS team.
• Tracking: Manages global action item trackers (COE, POM/DOM) and partner feedback loops, ensuring tasks are driven to closure.
• Reporting: help with program metrics and QBR data to provide leadership with insights into partner adoption and SME engagement.
• Webinar Support: Facilitates APJC COE forums and post-release partner webinars, managing Q&A documentation and session reporting.

Skills

SharePoint

MS Lists

Excel Pivot

Content Mgmt Platforms

SalesConnect

Education

Bachelor's degree in a relevant field

Tools

SalesConnect

Job description

Description

The role focuses on editing and publishing commerce feature updates on SalesConnect, while supporting partner readiness through Early Visibility (EV) sessions, standardized tracking, and support cross-functional engagement to ensure operational excellence across AMER, EMEA, and APJC theaters.

Responsibilities

• Release Management: Manages the features comms SalesConnect (SC) publishing process, including content editing, review, and "Sneak Peek" scheduling.
• Program Facilitation: Manages weekly EV/Co-design session planning, hosting, and post-session documentation for regional stakeholders.
• Translation: Localization workflows for emails, documents, and SC announcement pages in collaboration with the GTS team.
• Tracking: Manages global action item trackers (COE, POM/DOM) and partner feedback loops, ensuring tasks are driven to closure.
• Reporting: help with program metrics and QBR data to provide leadership with insights into partner adoption and SME engagement.
• Webinar Support: Facilitates APJC COE forums and post-release partner webinars, managing Q&A documentation and session reporting.
• Skills:
  • Technical: Proficiency in Microsoft SharePoint/MS Lists, Excel (Pivot Tables/Data tracking), and content management platforms (SalesConnect).
  • Communication: Godd written and verbal communication skills; ability to simplify complex technical updates for partner-facing audiences.
  • Process Management: Strong organizational skills with the ability to maintain high data integrity in complex tracking systems.
  • Agility: Ability to balance multiple regional time zones and competing project deadlines simultaneously.
  • Analytical Thinking: Aptitude for generating operational reports and identifying process bottlenecks.

Qualifications

• 12+ years of experience in project coordination, communications, or operations enablement.
• Experience in a multinational technology environment (Cisco/Network/SaaS industry preferred).
• Demonstrated track record of managing global stakeholders and cross-functional project lifecycles.