Content Moderator — Trust & Safety

Ayuda Solutions Pvt. Ltd.; Ranchi; On-site; INR 420,000 - 600,000; Full time

Job summary

Ayuda Solutions Pvt. Ltd. in Ranchi is seeking a Content Moderator to review user-generated content against platform policies, ensuring safe and compliant outcomes.

You will classify content, meet daily targets with accuracy, and handle sensitive material responsibly within defined SLA. Collaborate with QA and policy teams to improve guidelines, escalate critical cases within tight timeframes, and maintain strict confidentiality of reviewed content and data.

Qualifications

• 1–3 years in content moderation, trust & safety, or policy enforcement.
• Strong reading comprehension and attention to detail.
• Ability to make policy-based decisions quickly under volume pressure.
• Emotional resilience due to exposure to graphic content; well-being support provided.
• Basic proficiency in English; regional language skills valued.
• Graduate degree preferred; 10+2 with relevant experience considered.

Responsibilities

• Review user-generated content against client policies.
• Accurately categorise content: approve, remove, escape, or send for secondary review.
• Meet daily productivity targets while maintaining accuracy above SLA.
• Identify and escalate critical content within defined SLA (typically 2 hours).
• Document content decisions in the moderation tool for audit and reporting.
• Participate in weekly calibration sessions to align on policy interpretation.
• Provide input to QA on edge cases and policy grey areas.
• Maintain confidentiality of all platform content and user data reviewed.

Skills

Attention to detail

Policy enforcement

English proficiency

Education

Graduate degree preferred

10+2 with relevant experience

Tools

Jira-based queues

Brainware

Job description

Join our Trust & Safety practice to help keep online platforms safe and compliant. As a Content Moderator, you will review user-generated content — images, videos, text, and livestreams — against platform policies, identifying and actioning violations with speed and accuracy.

Ranchi, Jharkhand

Full-Time

Moderator / Senior Moderator

1–3 years experience

Responsibilities

• Review user-generated content (images, video clips, text posts, comments) against client platform policies.
• Accurately categorise content: approve, remove, escape, or send for secondary review.
• Meet daily productivity targets while maintaining accuracy above the contractual SLA threshold.
• Identify and escalation critical content (self-harm, CSAM, terrorism, illegal activity) within defined SLA — typically 2 hours.
• Document content decisions accurately in the moderation tool for audit and reporting.
• Participate in weekly calibration sessions to align on policy interpretation.
• Provide input to QA team on edge cases and policy grey areas.
• Maintain confidentiality of all platform content and user data reviewed.

Requirements

• 1–3 years in content moderation, trust & safety, or online policy enforcement.
• Strong reading comprehension and attention to detail.
• Ability to make consistent, policy-based decisions at speed under volume pressure.
• Emotional resilience — this role involves exposure to graphic or disturbing content; structured well-being support is provided.
• Basic proficiency in English; additional regional language skills valued.
• Graduate degree preferred; 10+2 with relevant experience considered.

Nice to Have

• Experience moderating video, livestream, or social media content specifically.
• Familiarity with content moderation tools (Jira-based queues, Brainware, or similar).
• Understanding of CSAM reporting obligations and platform policy frameworks.

About Ayuda Solutions

Ayuda Solutions is a technology-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 7+ years of delivery excellence, we serve enterprises across 11 industries — from BFSI and healthcare to hi-tech and e-commerce — combining AI automation with expert human operations.

With 800+ professionals, ISO 27001 certification, and a 4.4-star Glassdoor rating, we are a place where careers are built — not just jobs held. 68% of our managers started as team members and grew with us.