Content & Communications Lead

kim.cc; Bengaluru; On-site; INR 1,600,000 - 2,800,000; Full time

Job summary

Kim.cc is building AI-native support operations and expanding into new customer-facing industries. We seek a Content Lead to own the content engine end to end—from sales decks to thought leadership—that clearly demonstrates why an AI + human support model works.

You will shape messaging from founders, customer conversations, and market trends, and won’t wait for briefs. Expect cross-functional collaboration with GTM, sales, customer success, and operations to ship high-impact content that fuels

Qualifications

• 4–7 years of experience owning B2B content, product marketing, or founder-led marketing.
• Direct experience in B2B SaaS, CX, outsourcing, ecommerce/services. You know the buyer.
• Exceptional writing and editing with a portfolio of buyer-facing content.
• Proven track record creating sales collateral and landing pages that drive revenue.
• Experience writing in a founder's or executive voice, including LinkedIn thought leadership.
• Capable of turning rough inputs into clear, persuasive content.
• Strong ownership, speed, and attention to detail; comfortable with AI tools for research and drafting.

Responsibilities

• Own sales enablement content used to win deals.
• Create founder and thought leadership content.
• Develop website, landing, webinar pages with strong messaging.
• Plan and run content-led campaigns to generate pipeline.
• Repurpose content into LinkedIn posts, blogs, and sales material.
• Maintain the content calendar across channels.
• Collaborate cross-functionally with founders, GTM, sales, CS, and ops.
• Coordinate designers, freelancers, agencies, and internal teams to deliver content.

Skills

B2B content

SaaS marketing

Executive voice

Sales collateral

Editing

Content strategy

AI-assisted drafting

Tools

CMS tools

LinkedIn

Job description

Kim.cc is building AI-native support operations. We help companies deliver better customer experience by combining AI, human judgment, offshore operations, and strong quality systems.

We started with ecommerce and are now expanding into more customer-facing industries. Our story, and how well we tell it, is a core part of how we win.

Role Overview

We're looking for a Content Lead to own Kim.cc's content engine end to end — the sales materials, narrative, and thought leadership that help buyers understand why an AI + human support model works.

This is a role for a strong writer, sharp thinker, and fast operator. You'll take rough inputs from founders, sales calls, customer conversations, and market trends, and turn them into clear, credible, buyer-facing content. You won't be a content executor waiting for briefs; you'll shape what we say and why.

What You'll Own

• Sales Enablement Content: Decks, one-pagers, case studies, battlecards, and industry-specific collateral that sales actually uses to win deals.
• Founder & Thought Leadership Content: Founder POV pieces, articles, and LinkedIn content that build Kim.cc's voice in the CX and AI support space.
• Website & Campaign Copy: Website copy, landing pages, webinar pages, and campaign pages with clear positioning and messaging.
• Webinars, Podcasts & Content-Led Campaigns: Plan, support, and run content-led programs that generate pipeline and credibility.
• Content Repurposing: Turn webinars, podcasts, sales calls, and founder inputs into LinkedIn posts, blogs, and sales content.
• Content Calendar: Manage the calendar across website, blog, social, and campaigns, and ship consistently.
• Cross-Functional Collaboration: Work closely with founders, GTM, sales, customer success, and operations to capture real customer insights.
• Execution Partners: Coordinate designers, freelancers, agencies, and internal teams to get content out the door.

What We're Looking For

• 4–7 years of experience owning B2B content, product marketing, or founder-led marketing.
• Direct experience in B2B SaaS, CX/customer support, BPO/outsourcing, ecommerce/Shopify, or services businesses. You already understand our buyer.
• Exceptional writing and editing skills, with a portfolio of buyer-facing work.
• Proven experience creating sales collateral, case studies, and landing pages that support revenue.
• Experience writing in a founder's or executive's voice, including LinkedIn and thought leadership.
• Ability to turn rough, messy inputs into clear, persuasive content.
• Strong ownership, speed, and attention to detail.
• Comfortable using AI tools for research, drafting, editing, and repurposing.

Good to Have

• Experience marketing to US customers.
• Experience running webinars, podcasts, or content-led campaigns.
• Experience in an early-stage startup.

Why Join Kim.cc?

• Own the content function and shape how Kim.cc is positioned in the market.
• Work directly with founders and leadership.
• See your content tied to real pipeline and customer conversations.
• Join a fast-growing AI + CX company at an early stage.