Contact Center Integration Engineer

SummitNext Technologies Sdn Bhd; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

SummitNext Technologies Sdn Bhd in India is seeking a mid-senior software integration engineer to connect the TLCx LaunchPad platform with client enterprise systems, focusing on the Microsoft stack (C#, JavaScript, SQL Server) and CCaaS domain knowledge.

You will design APIs, build middleware, and develop SSRS reports and Power BI dashboards, while migrating workloads toward Azure and ensuring secure, reliable data flows for contact center operations.

Qualifications

• 4–8 years of software development/integration experience within a Microsoft-centric stack (C#, JavaScript, SQL Server).
• Hands-on experience building and maintaining SSRS reports and/or Power BI dashboards.
• Strong API development and integration skills.
• Working knowledge of SQL and relational database design.
• Direct contact center industry experience preferred.

Responsibilities

• Build and maintain API integrations between the contact center platform and client CRM systems.
• Develop middleware services handling authentication, data mapping, error handling, and retry logic (C#,JavaScript/Node.js).
• Design and maintain SQL Server databases and stored procedures supporting integration and reporting workflows.
• Build and maintain SSRS reports and Power BI data models/dashboards for operational and client-facing reporting.
• Implement customer data lookup, screen-pop services, and data write-back flows (interaction dispositions, case creation, after-call work logging).
• Maintain API dependency documentation and integration health monitoring/alerting.
• Support SSO/SAML/OAuth integrations for secure agent desktop authentication and role-based access controls.
• Contribute to the ongoing migration of integration workloads toward Microsoft Azure.
• Partner with the CCaaS QA Engineer to validate integration test coverage ahead of releases.

Skills

Microsoft stack experience (C#, Java).

API integration

SSRS / Power BI dashboards

SQL Server

CCaaS domain knowledge

Tools

SSRS

Power BI

Azure

Job description

Role Summary

Connects the TLCx LaunchPad platform to client enterprise systems, building and maintaining the integrationlayer between contact center platforms (Genesys, Amazon Connect, or similar) and CRM/backend systems.The core of this role is Microsoft-stack development and administration — C#, JavaScript, Microsoft SQLServer, SSRS, and Power BI, with growing exposure to Azure — paired with contact center domainknowledge so integrations reflect real operational needs. Deep CCaaS platform administration is not theprimary requirement; familiarity with a platform such as Amazon Connect or Genesys is a plus.

Key Responsibilities

• Build and maintain API integrations between the contact center platform and client CRM systems(Salesforce, ServiceNow, Microsoft Dynamics)
• Develop middleware services handling authentication, data mapping, error handling, and retry logic (C#,JavaScript/Node.js)
• Design and maintain SQL Server databases and stored procedures supporting integration and reportingworkflows
• Build and maintain SSRS reports and Power BI data models/dashboards for operational and client-facingreporting
• Implement customer data lookup, screen-pop services, and data write-back flows (interaction dispositions,case creation, after-call work logging)
• Maintain API dependency documentation and integration health monitoring/alerting
• Support SSO/SAML/OAuth integrations for secure agent desktop authentication and role-based accesscontrols
• Contribute to the ongoing migration of integration workloads toward Microsoft Azure
• Partner with the CCaaS QA Engineer to validate integration test coverage ahead of releases

Required Qualifications

• 4–8 years of software development/integration experience within a Microsoft-centric stack (C#, JavaScript,SQL Server)
• Hands-on experience building and maintaining SSRS reports and/or Power BI dashboards
• Strong API development and integration skills
• Working knowledge of SQL and relational database design
• Direct contact center industry experience preferred, so the candidate can contribute immediately withexisting domain knowledge of contact center statistics and operations

Preferred Qualifications

• Exposure to Microsoft Azure (API Management, Logic Apps, Data Factory, or Synapse)
• Familiarity with a CCaaS/contact center platform such as Genesys Cloud, Amazon Connect, or NICECXone is a plus, though not a requirement
• CRM integration experience (Salesforce Platform Developer certifications a plus)
• Candidates without direct contact center experience but with strong transferable Microsoft-stackdevelopment skills will also be considered

Location:India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)
Engagement:Contract to Hire | 12-Month Initial Contract
Level:Mid-Senior (4–8 years experience)
Reports To:Brian Theusch, Application Pod Lead