C# / SQL Server Developer - Contact Center Applications

SummitNext Technologies Sdn Bhd; Hyderabad; On-site; INR 1,400,000 - 2,100,000; Part time

Job summary

SummitNext Technologies Sdn Bhd in India is seeking a mid‑senior Microsoft‑stack developer to support backend logic, reporting, and data workflows behind a US‑based contact center platform. Proficiency in C#, JavaScript, SQL Server, SSRS and Power BI is required, with growing Azure exposure.

Key responsibilities include building and maintaining SQL Server databases and reporting pipelines, developing SSRS reports and Power BI dashboards, and migrating workloads toward Microsoft Azure, while

Qualifications

• 4-8 years of experience in a Microsoft‑centric development stack (C#, JavaScript, SQL Server).
• Hands-on experience with SSRS and/or Power BI for operational reporting.
• Working knowledge of SQL and data pipeline development.

Responsibilities

• Support and maintain backend logic and data flows behind platform routing and workflow features.
• Build and maintain SQL Server databases, stored procedures, and reporting pipelines.
• Develop and maintain SSRS reports and Power BI dashboards for operational reporting.
• Perform integrations across platform modules to support smooth data flow between systems.
• Contribute to backend development work (C#, JavaScript) supporting the platform's Microsoft‑based build stack.
• Support the ongoing migration of platform workloads toward Microsoft Azure.
• Maintain technical documentation: configuration guides, runbooks, and integration specs.

Skills

Microsoft stack

SSRS

Power BI

SQL Server

Job description

Role Summary

Supports the backend, reporting, and development work behind a US-based client's voice and omnichannel contact center platform. This role centers on the Microsoft development stack, C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI, with growing Azure exposure. Direct contact center domain experience is a plus and helps you ramp up faster, but strong Microsoft-stack developers from other industries are welcome to apply.

Key Responsibilities

• Support and maintain backend logic and data flows behind platform routing and workflow features
• Build and maintain SQL Server databases, stored procedures, and reporting pipelines
• Develop and maintain SSRS reports and Power BI dashboards for operational reporting
• Perform integrations across platform modules to support smooth data flow between systems
• Contribute to backend development work (C#, JavaScript) supporting the platform's Microsoft-based build stack
• Support the ongoing migration of platform workloads toward Microsoft Azure
• Maintain technical documentation: configuration guides, runbooks, and integration specs

Required Qualifications

• 4-8 years of experience in a Microsoft-centric development stack (C#, JavaScript, SQL Server)
• Hands-on experience with SSRS and/or Power BI for operational reporting
• Working knowledge of SQL and data pipeline development

Preferred Qualifications

• Direct contact center industry experience - understanding of contact center statistics, operations, and KPIs
• Familiarity with a CCaaS platform (Genesys Cloud CX, NICE CXone, Five9, or Cisco UCCE/PCCE) is a plus, not required
• Exposure to Microsoft Azure Communication Services or broader Azure infrastructure

Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)
Engagement: Contract to Hire | 12-Month Initial Contract
Level: Mid-Senior (4-8 years experience)
Reports To: Application Pod Lead (US-based client)