Contact Center Advisor (Hindi & English)

geidea; Bengaluru; On-site; INR 300,000 - 380,000; Full time

Job summary

Geidea is actively hiring a Contact Center Advisor in Bengaluru to address customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. You will maintain detailed records and collaborate with multiple departments to resolve issues while staying informed about products and services.

The role requires strong communication skills, with Hindi and English proficiency and 1–3 years in customer service, supporting a fintech payments environment.

Qualifications

• Bachelor’s degree in business management or any related field.
• 1 to 3 years of experience in customer service
• Strong written and verbal communication skills
• Native or bilingual proficiency in Hindi and English is mandatory
• Excellent communication and interpersonal skills with the ability to build strong customer relationships
• Strong problem-solving skills

Responsibilities

• Handle calls from customers regarding inquiries, complaints, and technical issues.
• Provide accurate and efficient solutions to ensure customer satisfaction and retention.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues.
• Stay up to date with product knowledge and services to better assist customers.

Skills

Strong written and verbal comunicaton

Hindi & English proficiency

Problem-solving skills

Customer service experience 1-3 years

Education

Bachelor’s degree in business management or related field

Job description

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for a new Contact Center Advisor:

Job purpose:

This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.

Key accountabilities and decision ownership:

• Handle calls from customers regarding inquiries, complaints, and technical issues.
• Provide accurate and efficient solutions to ensure customer satisfaction and retention.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to escape and resolve complex issues.
• Stay up to date with product knowledge and services to better assist customers.

Must Have Technical / Professional Qualifications:

• Bachelor’s degree in business management or any related field.
• 1 to 3 years of experience in customer service
• Strong written and verbal communication skills
• Native or Bilingual Proficiency in Hindi and English is mandatory
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
• Strong problem-solving skills.

Join our dynamic team as a Contact Center Advisor and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.

Our values

guide how we think and act - They describe what we care about the most.

Customer first

It’s embedded in our design thinking and customer service approach.

Open

Openness allows us to constantly improve and evolve.

Real

No jargon and no excuses!

Bold

Constantly challenging ourselves and our way of thinking.

Resilient

If we fail, we bounce back stronger than before

Collaborative

We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.