Consultant Workforce Experience - Learning and Enablement

Epam Systems; Chennai, Coimbatore District, Gurugram District; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Epam Systems is seeking a Learning Experience and Enablement Consultant to design and deliver end-to-end learning and change enablement solutions, including digital content, coaching and experiential learning.

You will lead a small team, engage with clients, and build capability by designing AI‑readiness assessments, knowledge audits, and adoption campaigns to achieve client enablement objectives.

Qualifications

• 12 to 18 years of IT experience.
• 7+ years in instructional design and 5+ years in change enablement.
• 2+ years at a Big Four or boutique consulting firm.
• 2+ years using authoring tools like Captivate, Storyline, Rise or Evolve.

Responsibilities

• Develop and run the project approach and plan to fulfill client enablement needs.
• Engage directly with clients through meetings and workshops.
• Manage a small team of learning experience designers, content developers, and change enablement consultants.
• Advise client stakeholders on learning design and enablement approaches for project execution.
• Lead live training sessions and train-the-trainer programs.
• Create experiential enablement tools and coaching frameworks to drive adoption.

Skills

Instructional design

Change enablement

Client engagement

Leadership

Project management

Stakeholder communication

Education

Organizational Change / Instructional Design / Adult Learning

Tools

Captivate

Articulate Storyline

Rise

Evolve

Job description

Our global team is looking for a Learning Experience and Enablement Consultant to help clients empower their employees and customers by closing gaps in knowledge, behavior, and mindset. This position involves designing and delivering end-to-end learning and change enablement solutions—spanning digital content, coaching, experiential learning, adoption campaigns, and assessments—all rooted in current learning science and change management practices. The role extends past conventional training by building capability, breaking down resistance, and enabling people to achieve and maintain the client's enablement objectives.

Responsibilities

• Develop and carry out the project approach and plan needed to fulfill client enablement needs
• Engage directly with clients through independently run meetings and workshops
• Manage a small team of learning experience designers, content developers, and change enablement consultants
• Advise client stakeholders and SMEs on learning design and change enablement approaches for project execution
• Run workshops with client stakeholders, employee groups, and subject matter experts to collect data and record findings
• Conduct interviews with internal and external SMEs, stakeholders, and learners to capture and assess learning needs
• Lead live training sessions and train-the-trainer programs
• Build customized change enablement and learning experiences based on stakeholder requirements
• Create experiential enablement tools, coaching frameworks, and interactive materials to encourage adoption and behavioral change
• Establish metrics, feedback mechanisms, and assessment approaches to track engagement, adoption, and long-term change impact
• Assist with AI readiness assessments and knowledge audits under senior direction
• Maintain and update project workplans and provide status updates to clients

Requirements

• 12 to 18 years of overall IT experience
• At least 7 years in instructional design and 5 or more years of hands-on change enablement experience
• Minimum 2 years working at a Big Four or boutique consulting firm
• At least 2 years using authoring tools like Captivate, Articulate Storyline, RISE, or Evolve to build advanced adaptive learning content
• 3 or more years presenting and advocating for both technical and non-technical ideas to clients or decision-makers
• A degree in Organizational Change, Instructional Design, Adult Learning, or a related field
• Demonstrated success delivering consulting services to organizations
• Background in designing and deploying AI-driven learning, content enablement, or AI agents
• Familiarity with AI-enabled workflow design, human-AI adoption models, and knowledge infrastructure practices
• Ability to lead a small team of 3 to 5 people, including performance management and mentorship
• Strong relationship-building skills with clients, along with the ability to communicate insights and manage expectations throughout engagements

Nice to have

• Strong background in multimedia development and graphic design
• Certification in Change Management
• Experience making content compliant with usability standards, Section 508, and WCAG