Consultant - Technical Account Manager

Zycus; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Zycus is seeking a technically adept Technical Account Manager with a customer-centric approach and 3–6 years of experience in Customer Success, SaaS delivery, and enterprise integrations. The role involves global customer engagement, collaboration with product and engineering teams, and driving long-term value realization from AI-powered procurement platforms.

The candidate will manage post-implementation relationships, ensure successful adoption, and contribute to renewals and expansion

Qualifications

• MBA in Operations & Supply Chain Management from IIMs or Tier-1 schools preferred.
• Bachelor’s degree in Engineering/IT/Supply Chain or related discipline.
• 2–4 years of experience in Technical Account Management, Customer Success, SaaS delivery, or related roles.

Responsibilities

• Serve as primary technical and business relationship manager for enterprise customers post-implementation.
• Build strong relationships with stakeholders and align platform capabilities with business objectives.
• Drive adoption, optimization, and value realization from Zycus AI-powered procurement and supply chain platforms.
• Lead onboarding, go-live support, enablement sessions, configuration, and reviews to maximize adoption.
• Act as strategic advisor for procurement, sourcing, and workflow automation initiatives.
• Collaborate with Product, Engineering, and Support to resolve escalations and ensure timely resolutions.
• Analyze usage trends and KPIs to identify opportunities for expansion and improvement.
• Present ROI/value realization reports during business reviews with customer stakeholders.
• Support renewals, cross-sell, and upsell opportunities with Customer Success and Sales teams.
• Drive AI-enabled automation initiatives and feedback for product improvements.

Skills

Customer success mindset

Stakeholder management

Analytical skills

Communication skills

Education

MBA in Operations & Supply Chain Management

Bachelor’s degree in Engineering / IT / Supply Chain

Tools

API integrations

Workflow automation

Cloud-based enterprise platforms

Job description

Zycus is seeking candidates with MBA in Operations & Supply Chain Management from IIMs or Tier-1 Business Schools for a customer-centric and technically skilled 2–4 years of experience in Customer Success, Enterprise SaaS Delivery, Customer Success Manager/Technical Account Management, Supply Chain Operations, and Enterprise Integrations.

This role requires a strong blend of technical consulting, stakeholder management, customer engagement, and operational excellence. The ideal candidate will act as a trusted advisor to enterprise customers, ensuring successful adoption, optimization, and long-term value realization from Zycus’ AI-powered procurement and supply chain platforms.

Candidates with an MBA in Operations & Supply Chain from IIMs or other Tier-1 Business Schools are strongly preferred.

The role involves working closely with global customers across US, EMEA, APAC, and ANZ regions while collaborating internally with Product, Engineering, Customer Success, Support, and Sales teams to drive customer satisfaction, retention, and business growth.

Key Responsibilities

• Serve as the primary technical and business relationship manager for enterprise customers throughout the post-implementation lifecycle.
• Build strong relationships with customer stakeholders and align platform capabilities with customer business objectives and operational goals.
• Drive customer adoption, platform optimization, operational efficiency, and long-term account success through proactive engagement.
• Lead customer onboarding, go-live support, enablement sessions, configuration, change management and operational reviews to maximize adoption and business value realization.
• Act as a strategic advisor for enterprise process optimization across procurement, sourcing, supply chain, and workflow automation initiatives.
• Collaborate with Product, Engineering, and Support teams to resolve customer escalations and ensure timely issue resolution.
• Analyze customer usage trends, adoption metrics, and operational KPIs to identify improvement opportunities and expansion potential.
• Conduct regular business reviews and present ROI/value realization reports to customer stakeholders.
• Partner with Customer Success and Sales teams to support renewals, cross-sell, and upsell opportunities.
• Drive AI-enabled automation initiatives including workflow optimization, intelligent reporting, and conversational AI use cases.
• Contribute customer feedback and enhancement recommendations to Product and Engineering teams.
• Ensure high levels of customer satisfaction, operational excellence, and customer referenceability.

Required Skills & Qualifications

• MBA in Operations & Supply Chain Management from IIMs or Tier-1 Business Schools preferred.
• Bachelor’s degree in Engineering, Information Technology, Supply Chain, Operations, or related disciplines.
• 2–4 years of experience in Technical Account Management, Customer Success, Enterprise SaaS, Consulting, Supply Chain Operations, or Enterprise Support roles.
• Strong understanding of enterprise SaaS platforms, supply chain workflows, procurement processes, and operational transformation initiatives.
• Hands-on experience with API integrations, workflow automation, and cloud-based enterprise platforms.
• Strong analytical and problem-solving skills with experience in adoption analysis, operational reporting, and customer success metrics.
• Excellent communication, presentation, and stakeholder management capabilities with the ability to engage both technical and business teams.
• Experience working with enterprise/global customers across multiple geographies is preferred.
• Strong customer-first mindset with the ability to manage escalations, prioritize effectively, and drive successful outcomes in a fast-paced environment.
• Understanding of AI-driven automation, intelligent workflows, and digital transformation initiatives is an added advantage.

Preferred Attributes

• Strong business acumen combined with technical consulting capability.
• Ability to manage cross-functional coordination across Product, Engineering, Support, and Customer Success teams.
• Passion for customer engagement, operational excellence, and continuous improvement.
• Prior experience working in enterprise SaaS organizations serving Fortune 500 customers is a plus.Zycus is seeking a customer-centric and technically skilled Technical Account Manager with 3–6 years of experience in Customer Success, Enterprise SaaS Delivery, Technical Account Management, Supply Chain Operations, and Enterprise Integrations.
• This role requires a strong blend of technical consulting, stakeholder management, customer engagement, and operational excellence. The ideal candidate will act as a trusted advisor to enterprise customers, ensuring successful adoption, optimization, and long-term value realization from Zycus’ AI-powered procurement and supply chain platforms.
• Candidates with an MBA in Operations & Supply Chain from IIMs or other Tier-1 Business Schools are strongly preferred.
• The role involves working closely with global customers across US, EMEA, APAC, and ANZ regions while collaborating internally with Product, Engineering, Customer Success, Support, and Sales teams to drive customer satisfaction, retention, and business growth.

Why Join Zycus?

• Work with leading global enterprises and drive procurement transformation.
• Be part of a high-growth SaaS company at the forefront of AI-driven procurement.
• Opportunity to work in a dynamic, collaborative, and innovative environment.