Consultant - Process Excellence in Communications & Media

Accenture India Private Limited; Bengaluru; On-site; INR 2,000,000 - 3,400,000; Full time

Job summary

Accenture India Private Limited in Bengaluru is seeking a Consultant in Process Excellence focused on AI transformations for Communications & Media. You will engage in AI use-case discovery, design AI-ready processes, and shape client solutions through workshops and rapid prototyping.

You will apply BPMN-based process redesign, data readiness assessment, and benefit quantification to deliver measurable value across customer care, content operations, advertising, and digital channels.

Qualifications

• 3–7 years of experience in consulting or advisory roles.
• Working knowledge of Communications & Media processes and data.
• Ability to quantify benefits and build business cases for AI-enabled transformations.

Responsibilities

• AI use-case discovery and qualification for Communications & Media.
• AI-ready process design and solution shaping with client workshops.
• Process discovery, modelling (BPMN), redesign and optimization.
• Data readiness assessment and data product concepts for AI adoption.

Skills

AI transformation

Process Excellence

BPMN

Data readiness

AI fluency

Client workshops

Job description

I&P GN - I&E - Comms & Media - Consultant - Process Excellence-PE Practice: Accenture S&C- GN- Industry & Enterprise – Communications & Media Career Level: Consultant Experience: 3-7 yrs

WHAT WE ARE LOOKING FOR:

AI Transformation Advisory: AI use-case discovery and qualification, AI-ready process design, solution shaping and client workshops Communications & Media Process Expertise (AI fluent): Working knowledge of one or more Communications & Media processes/sub-capabilities and their data, such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, autonomous networks, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS. Process Excellence + AI: Process discovery, business process modelling (BPMN), process re-design, analysis and optimization (e.g. O2A, O2C, R2R, service operations). Communications & Media Function Transformation: Functional process knowledge in areas such as customer care, B2B sales and marketing, digital channels, content operations, advertising operations, service/network operations, field operations, or shared/enterprise functions AI Value Architecture: Value discovery, benefit quantification, business case build and sensitivity analysis Communications & Media Data & AI: Data readiness assessment for AI, data product concepts and analysis across customer, network/service, content, audience and advertising data, plus AI adoption support. Agentic Enterprise: Agentic use-case identification, copilot and agent workflow mapping, human-in-the-loop design Across all: AI Fluency (fundamentals of AI, GenAI, Agentic), requirements definition