Consultant – Operations Specialist (Japanese/Mandarin)

Flexing It; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Flexing It is seeking an Operations Specialist to support Global Operations Services by managing data processes, reporting, and CRM applications for Commercial and Marketing teams across global markets.

Key responsibilities include data validation, reporting extraction, incentive reporting, user access management, UAT, and system configuration to ensure smooth operations and SLA-based delivery.

Qualifications

• Experience with data validation and reporting in a commercial/marketing context.
• Familiarity with CRM or commercial applications and user access management.
• Ability to handle UAT and day-to-day application support.

Responsibilities

• Manage data validation, reporting, extraction, and stewardship.
• Support incentive calculations and reporting for Field Force.
• Administer CRM/commercial applications and user access.
• Handle UAT, system configuration, and day-to-day application support.
• Resolve operational issues and ensure SLA-based delivery.
• Identify opportunities to improve processes.

Skills

Data validation

Reporting

CRM administration

UAT

System configuration

Process improvement

Tools

CRM software

Job description

The Operations Specialist will support Global Operations Services by managing data processes, reporting, commercial applications, and operational activities supporting Commercial and Marketing teams across global markets.

Key Responsibilities:

• Manage data validation, reporting, extraction, and stewardship.
• Support Field Force incentive calculations and reporting.
• Administer CRM/commercial applications and user access.
• Handle UAT, system configuration, and day-to-day application support.
• Resolve operational issues and ensure SLA-based delivery.
• Identify process improvements