Consultant - Customer Success Queue

Wasatch Property Management, Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Generous leave policy

Vaccination drives

Well-being sessions

Job summary

MarketStar in Bangalore is seeking a Consultant - Customer Success with 1–3 years of experience to handle large volumes of calls, emails, and chats. The role focuses on developing positive customer relationships, assessing needs, and delivering accurate information.

Applicants should demonstrate strong written communication, ability to multitask, and a track record in customer support, ideally in digital marketing or advertising domains.

Qualifications

• Proven customer support experience in digital/advertising domain preferred.
• Track record of handling chat/calls with high quotas.
• Strong written and verbal communication skills.
• Familiarity with CRM systems.

Responsibilities

• Manage large amounts of incoming/outgoing calls, email and chat queries.
• Develop amicable customer relationships and experiences.
• Identify customer needs to achieve satisfaction.
• Build sustainable relationships and trust with accounts.

Skills

Customer support

CRM systems

Written communication

Email/chat handling

Telephone etiquette

Multitasking

Job description

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.

Role- Consultant -Customer Success Queue. Experience- 1-3 Years. Location- Bangalore.

About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

Role and Responsibilities

• Manage large amounts of incoming/outgoing call, email and chat queries.
• Develop an amicable customer relationship/experience.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage with existing & prospective customers.
• Meet or exceed targets for all assigned product/projects.

Skills and Competencies

• Proven customer support experience, preferably in the advertising/digital marketing domain.
• Track record of over-achieving chat/calls handling quota.
• Strong command over written language.
• Strong email/written communication skills & verbal communication.
• Familiarity with CRM(SFDC) systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent typing skills 45 w.p.m & multitasking.
• Excellent communication skills.
• Excellent typing speed and multitasking.
• Experience handling chat/calls/email.

What’s in it for you?

• Constant Learning and an entrepreneurial growth mindset.
• Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
• We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks.
• An opportunity to be associated with the world’s leading brands as clients.
• To be a part of an organization with more than 60% of homegrown Leaders.
• Customized training programs that are catered to personal and professional development.

We are an equal opportunities employer.

We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.