Consultant -Customer Success Queue

Wasatch Property Management, Inc.; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Generous Leave Policy

Vaccination drives

Work flexibility

Well-being sessions

Career development

Job summary

MarketStar India is hiring a Consultant - Customer Success Queue in Bangalore. You will manage high volumes of calls, emails and chats, build strong customer relationships and identify needs to achieve satisfaction.

The role emphasizes accuracy, timely solutions and meticulous record-keeping in a fast-paced environment. Ideal candidates have 1–3 years in customer support, excellent communication, and strong English writing skills.

Qualifications

• Proven customer support experience in a fast-paced environment.
• Strong written and verbal communication skills with a customer-first approach.
• Proficient with CRM systems and email/chat handling tools.

Responsibilities

• Manage large volumes of incoming/outgoing calls, email and chat queries.
• Develop an amicable customer relationship/experience.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open communication.
• Provide accurate, valid and complete information using the right tools.
• Handle complaints with appropriate solutions and follow-up to ensure resolution.
• Keep records of interactions, process accounts and file documents.

Skills

Excellent communication skills

Excellent typing speed

Multitasking

CRM familiarity (SFDC)

Experience handling chat/calls/email

Strong written language

Tools

SFDC (Salesforce)

Job description

## Consultant -Customer Success QueueApplylocations: MarketStar Bangalore Indiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: October 31, 2026 (30+ days left to apply)job requisition id: R21933*If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.***Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.****Role-** **Consultant -Customer Success Queue.** **Experience- 1-3 Years. Location- Bangalore.****About MarketStar:**In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! **Role and Responsibilities:*** Manage large amounts of incoming/outgoing call, email and chat queries.* Develop an amicable customer relationship/experience.* Identify and assess customers’ needs to achieve satisfaction.* Build sustainable relationships and trust with customer accounts through open and interactive communication.* Provide accurate, valid and complete information by using the right methods/tools.* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.* Keep records of customer interactions, process customer accounts and file documents.* Follow communication procedures, guidelines and policies.* Take the extra mile to engage with existing & prospective customers.* Meet or exceed targets for all assigned product/projects.**Skills and Competencies:*** Proven customer support experience, preferably in the advertising/digital marketing domain.* Track record of over-achieving chat/calls handling quota.* Strong command over written language.* Strong email/written communication skills & verbal communication.* Familiarity with CRM(SFDC) systems and practices.* Customer orientation and ability to adapt/respond to different types of characters.* Excellent typing skills 45 w.p.m & multitasking.**Must have skills:*** Excellent communication skills.* Excellent typing speed and multitasking.* Experience handling chat/calls/email.**What’s in it for you?** Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.**Note:** This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.**If you’re up for this job, go on and hit the “Apply Now” button!**