Consultant -Customer Success Queue

MarketStar; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Health Insurance

Leave Policy

Covid Support

Vaccination drives

Well-being sessions

Grievance redressal

Work flexibility

Job summary

MarketStar in Bengaluru is hiring a Consultant for the Customer Success Queue. The role requires 1-3 years of experience and involves handling calls, emails and chat to build strong customer relationships and drive satisfaction.

You will identify customer needs, provide accurate information, and follow up to ensure resolutions, while meeting targets and contributing to overall success.

Qualifications

• 1-3 years of customer support experience, preferably in advertising/digital marketing.
• Strong written communication and fast typing skills required.
• Familiarity with CRM systems and ability to manage multiple channels.

Responsibilities

• Manage large volumes of incoming/outgoing call, email and chat queries.
• Develop an amicable customer relationship/experience.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through open communication.
• Provide accurate information using the right tools and methods.
• Handle complaints with appropriate solutions and follow up until resolution.

Skills

Customer support experience

CRM (SFDC)

Excellent communication

Written communication

Typing 45 wpm

Multitasking

Tools

SFDC CRM

Job description

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.

Role - Consultant -Customer Success Queue

Experience- 1-3 Years

Location- Bangalore

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

Role And Responsibilities

• Manage large amounts of incoming/outgoing call, email and chat queries.
• Develop an amicable customer relationship/experience.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage with existing & prospective customers.
• Meet or exceed targets for all assigned product/projects.

Skills And Competencies

• Proven customer support experience, preferably in the advertising/digital marketing domain.
• Track record of over-achieving chat/calls handling quota.
• Strong command over written language.
• Strong email/written communication skills & verbal communication.
• Familiarity with CRM(SFDC) systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent typing skills 45 w.p.m & multitasking.

Must Have Skills

• Excellent communication skills.
• Excellent typing speed and multitasking.
• Experience handling chat/calls/email.

What’s in it for you?

• Constant Learning and an entrepreneurial growth mindset.
• Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
• We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks.
• An opportunity to be associated with the world’s leading brands as clients.
• To be a part of an organization with more than 60% of homegrown Leaders.
• Customized training programs that are catered to personal and professional development.

We are an equal opportunities employer.

We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.