Configuration Management Specialist

Alstom Transport India Ltd; Bengaluru; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Alstom Transport India Ltd is seeking a Senior Configuration and Data Management Specialist to govern the CMDB and drive automation within IS&T. You will collaborate with service owners, architects, and IT leadership to ensure data accuracy and alignment with global strategy.

The role emphasizes governance, cross-functional collaboration, and continuous improvement in a global transport technology environment. Strong ITIL background and ServiceNow experience are valued.

Qualifications

• Graduate with a bachelor’s degree in IT (an advanced degree is preferred).
• ITIL certification is a must.
• Minimum 6 years of experience in configuration management, IT project management, and team management.
• Experience with the ServiceNow platform is preferred.
• Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organization.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to formalize and present complex issues and concepts in a clear, concise manner.
• Result-oriented with strong attention to detail.
• Ability to work autonomously with minimal supervision.
• Experience managing multi-partner teams in complex environments.
• Ability to work effectively in virtual, geographically dispersed, and cross-cultural environments.
• Strong stakeholder management skills.

Responsibilities

• Position CMDB as the single point of truth and govern configuration data.
• Ensure end-to-end view of the configuration management process and act as a primary contact for BAU topics.
• Drive governance and day-to-day activities with a wide stakeholder network.
• Continuously improve CMDB accuracy and expand its scope across IS&T landscape.
• Advance automation of data uploads to CMDB.
• Communicate configuration management strategies, priorities, and projects to internal and external partners.
• Maintain alignment with IT leadership through regular reporting.
• Measure stakeholder satisfaction and implement improvements.

Skills

Communication skills

Analytical thinking

Problem solving

ITIL certification

Stakeholder management

ServiceNow

Autonomous work

Leadership

Education

Bachelor's degree in IT

Advanced degree preferred

Tools

ServiceNow

Job description

configuration management specialist At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Configuration and Data Management Specialist in [LOCATION] we're looking for?

Your future role

Take on a new challenge and apply your configuration management expertise in a cutting-edge field. You'll work alongside dynamic and collaborative teammates. You'll play a key role in ensuring the accuracy, completeness, and governance of our configuration management database (CMDB), which serves as the single source of truth for our global IS&T operations. Day-to-day, you'll work closely with teams across the business, including service owners, application owners, architects, and IS&T Directors, to enhance processes, implement automation, and ensure alignment with Alstom's global strategy. You'll also drive continuous improvement initiatives and foster a culture of digital transformation within the IS&T organization. You'll specifically take care of maintaining strong relationships with key stakeholders, but also defining and implementing a robust configuration management governance model.

We'll look to you for:

• Supporting the positioning and use of the CMDB as the single point of truth
• Ensuring an end-to-end view of the configuration management process and acting as a key point of contact for BAU topics
• Driving governance and day-to-day activities with a wide network of stakeholders
• Continuously improving the accuracy and completeness of the CMDB and expanding its scope to cover the entire IS&T landscape
• Advancing the automation of data uploads to the CMDB
• Communicating configuration management strategies, priorities, and projects to both internal and external partners
• Maintaining awareness and alignment with the IT leadership team through regular reporting
• Measuring stakeholder satisfaction and implementing improvement plans

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

• Graduate with a bachelor’s degree in IT (an advanced degree is preferred)
• ITIL certification is a must
• Minimum 6 years of experience in configuration management, IT project management, and team management
• Experience with the ServiceNow platform is preferred
• Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organization
• Strong analytical, problem-solving, and critical thinking skills
• Ability to formalize and present complex issues and concepts in a clear, concise manner
• Result-oriented with strong attention to detail
• Ability to work autonomously with minimal supervision
• Experience managing multi-partner teams in complex environments
• Ability to work effectively in virtual, geographically dispersed, and cross-cultural environments
• Strong stakeholder management skills

Things you'll enjoy

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You'll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and supportive colleagues
• Contribute to innovative projects
• Utilise our agile and flexible working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning programs
• Progress towards leadership or expert roles in IT and configuration management
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud.

If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Experience Level Senior Level