Comprehensive IT Consulting & Integration

Infallibletechie; Kolkata District; On-site; INR 558,000 - 1,116,000; Full time

Job summary

Infallibletechie is seeking IT consulting services in Kolkata, India, to integrate ERP, CRM, and e-commerce platforms. The goal is a seamless data workflow that enhances business systems and customer engagement.

The consulting services should include a detailed architecture plan, calls mapping within CRM, and a 30-day action plan for social media and SEO aligned with the newly integrated data metrics.

Responsibilities

• Integrate ERP, CRM, and e-commerce platforms for seamless data flow.
• Develop a social media management plan aligned with CRM data.
• Provide digital marketing and SEO support.

Job description

Closed

Posted 6 months ago

Paid on delivery

Overview

I’m looking for end-to-end IT consulting that brings my business systems and customer-facing channels into one coherent workflow. The immediate priority is to connect our ERP, CRM, and e-commerce platforms so data moves seamlessly from first touch through fulfilment.

Scope

• CRM integration & call‑flow setup that maps every inbound lead to the right team or automation in real time.
• A coordinated social media management plan that echoes the data we capture in the CRM, ensuring campaigns and conversations stay consistent.
• Digital marketing and SEO support to drive qualified traffic into the funnel you help create.

In your approach, include a high‑level architecture or diagram showing how the three core systems will talk to each other, the milestones you’d follow to configure and test each connection, and a brief outline of the tools or APIs you’d leverage (e.g., Zapier, custom middleware, or native connectors).

Acceptance Criteria

1. Live, bi‑directional data flow between ERP, CRM, and our e‑commerce site with no manual intervention.
2. Documented call‑flow mapped inside the CRM and verified with test calls.
3. A 30‑day social and SEO action plan aligned with newly integrated data metrics.

If this scope aligns with your expertise, let me know how soon you can begin so we can discuss next steps and timelines.