Complaint Handling Specialist

Philips; Pune District; In loco; INR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Philips, Pune, India, seeks a Complaint Handling Specialist to support post‑market surveillance by coordinating investigations, analyzing processes, and ensuring regulatory compliance. You will document findings and escalate issues as needed to maintain product quality.

The role requires a Bachelor's degree in Engineering, 5+ years in medtech, and strong data analysis with familiarity of CAPA, QMS, and vigilance reporting.

Competenze

• 5+ years of medtech industry experience.
• Bachelor's degree in Engineering.
• Post‑Market Surveillance Mechanisms, QMS, Data Analysis & Interpretation, Regulatory Requirements, Technical Documentation, CAPA Methodologies, Continuous Improvement, Complaint Management, Recordkeeping, Vigilance Reporting, Business Acumen.

Mansioni

• Coordinate and manage complaints, facilitating communication among stakeholders.
• Analyze complaint processes and identify escalation points for basic cases.
• Document findings and contribute to regulatory compliance for post‑market surveillance.
• Collaborate with complaint evaluators and investigators to support inquiries and investigations.

Conoscenze

Complaint handling

Data analysis & interpretation

Regulatory requirements

Quality Management Systems

Post‑Market Surveillance

Recordkeeping

CAPA methodologies

Continuous improvement

Vigilance reporting

Business acumen

Formazione

Bachelor's degree in Engineering

Descrizione del lavoro

Job Title Complaint Handling Specialist Job Description Job title: Complaint Handling Specialist

Your role: The PMS Complaint Handling Specialist 40 is responsible for providing support and coordination in managing complaints by facilitating communication, analyzing processes, escalating issues, collaborating with stakeholders, documenting findings, and ensuring compliance with regulatory standards for efficient post‑market surveillance operations. The role involves providing information on product‑specific concerns and supporting communication with complaint evaluators and investigators. The role includes documenting and evaluating the complaint handling process for continuous improvement. The role identifies escalation points in basic complaints and participates in team meetings for insights and error documentation.

• Experience: Must to have 5+ of medtech industry experience
• Skills: Works under direct supervision and established processes and operational policies meticulously, provides information on basic product‑specific concerns, supports responding to questions from complaint evaluators and complaint investigators, ensuring effective communication and support throughout the process. Applies analytical skills to efficiently resolve routine requests, impacts their own work results with limited influence on the team, and adheres to established processes and operational policies to achieve objectives and meet deadlines effectively. Records the quality of the complaint handling process executed by both the complaint evaluator and complaint investigator, assists in implementing ongoing evaluation and improvement measures to enhance performance and effectiveness in managing complaints.
• Education: Bachelor's degree in any Engineering
• Anything else:
  • Post‑Market Surveillance Mechanisms
  • Quality Management Systems (QMS)
  • Quality Specifications
  • Data Analysis & Interpretation
  • Regulatory Requirements
  • Technical Documentation
  • CAPA Methodologies
  • Continuous Improvement
  • Complaint Management
  • Recordkeeping
  • Vigilance Reporting
  • Business Acumen

Compensation & benefits

The base salary range for this role is €[Min]–€[Max]. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you’ll have in this role, alongside internal equity and local market considerations. This role is eligible for [bonus/incentive], with your rewards linked to [KPIs/company results]. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include [key benefits].

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care. At Philips, we believe that every human matters. As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That’s why we’re taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other’s views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974 and TitleI of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact888-367-7223, option5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.

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