Community Manager

NutrioBox; New Delhi; On-site; INR 279,000 - 502,000; Full time

Job summary

A modern café brand is looking for a Community Manager in Delhi, responsible for customer experience, outlet operations, and team coordination. The ideal candidate will have strong communication skills, a good knowledge of food service standards, and the ability to multitask in a fast-paced environment. You will interact with customers, manage feedback, ensure operational control, and support brand-building initiatives. This is an exciting opportunity to grow with a fast-evolving café environment.

Qualifications

• Strong communication and customer-handling skills are a must.
• Good knowledge of food products and service standards is necessary.
• Team leadership and people management abilities are important.
• Operational and inventory management skills are required.
• Basic understanding of HR processes and documentation is advantageous.
• Problem-solving and complaint-resolution skills are important.
• Ability to multitask in a fast-paced environment is essential.

Responsibilities

• Manage customer experience and operations at the café.
• Interact with customers for feedback on food quality and service.
• Handle queries and complaints professionally.
• Maintain hygiene and food safety standards.
• Oversee stock inventory and ensure timely supplies.
• Conduct training to enhance team skills and service quality.
• Participate in local marketing initiatives.
• Execute promotional activities in coordination with the marketing department.
• Support brand building initiatives through local store marketing in nearby trading areas.
• Provide practical and theoretical training to team members to enhance skills, service quality, and motivation levels.
• Update and maintain HR personal files and employee records.
• Monitor and manage the employee database.
• Conduct interviews as per the defined interview and selection guidelines.
• Manage team onboarding, orientation programs, and exit formalities.
• Prepare and maintain leave records and team salary coordination.
• Assist senior management in establishing HR and Operations management modules and oversee their implementation across outlets within the assigned area.
• Strong communication and customer-handling skills.
• Good knowledge of food products and service standards.
• Team leadership and people management abilities.
• Operational and inventory management skills.
• Basic understanding of HR processes and documentation.
• Problem-solving and complaint-resolution skills.
• Ability to multitask in a fast-paced environment.

Skills

Communication skills

Customer handling skills

Team leadership

Inventory management

Problem-solving

Multitasking

Multitasking

Job description

Overview

NutrioBox is a modern café brand built around the philosophy of fresh, wholesome, and flavourful food served in a convenient and contemporary format. Our menu is thoughtfully curated to cater to today’s health-aware and taste-driven consumers, offering a wide range of freshly prepared meals, snacks, and beverages made using high-quality ingredients.

With a growing network of cafés across Delhi–NCR, NutrioBox is focused on delivering a consistent, reliable, and delightful customer experience across all touchpoints. We combine efficient kitchen operations, strong service standards, and warm customer interactions to create outlets that customers trust and return to.

At NutrioBox, people are at the heart of everything we do. We believe in building teams that are well-trained, customer-centric, and driven by ownership and accountability. As we continue to expand, we offer our team members an opportunity to grow with the brand, develop leadership skills, and be part of a fast-paced and evolving food service environment. The profile of Community Manager provides opportunity to people with cross industry experience, good people skills and love for food and goo health to contribute in achieving our objectives.

Job Summary

The Community Manager will be responsible for managing customer experience, outlet operations, team coordination, and community engagement. The role combines customer interaction, food service excellence, operational control, HR coordination, and local brand-building initiatives to ensure smooth day-to-day functioning and strong customer relationships.

Responsibilities

• Explain food ingredients to customers and recommend suitable food dishes based on customer preferences, dietary needs, and taste.
• Take food and beverage orders accurately using order-taking pads or handheld POS systems.
• Interact with customers to gather in-house feedback on food quality and service standards.
• Handle customer queries, concerns, and complaints in a professional and timely manner.
• Establish and maintain basic cleaning, hygiene, and food safety standards as directed by senior management.
• Maintain stock inventory, daily order indentation, and ensure timely replenishment of supplies.
• Complete daily, weekly, and monthly inventory checks of the restaurant.
• Execute promotional activities in coordination with the marketing department.
• Support brand building initiatives through local store marketing in nearby trading areas.
• Provide practical and theoretical training to team members to enhance skills, service quality, and motivation levels.
• Update and maintain HR personal files and employee records.
• Monitor and manage the employee database.
• Conduct interviews as per the defined interview and selection guidelines.
• Manage team onboarding, orientation programs, and exit formalities.
• Prepare and maintain leave records and team salary coordination.
• Assist senior management in establishing HR and Operations management modules and oversee their implementation across outlets within the assigned area.
• Strong communication and customer-handling skills.
• Good knowledge of food products and service standards.
• Team leadership and people management abilities.
• Operational and inventory management skills.
• Basic understanding of HR processes and documentation.
• Problem-solving and complaint-resolution skills.
• Ability to multitask in a fast-paced environment.

Qualifications

• Strong communication and customer-handling skills.
• Good knowledge of food products and service standards.
• Team leadership and people management abilities.
• Operational and inventory management skills.
• Basic understanding of HR processes and documentation.
• Problem-solving and complaint-resolution skills.
• Ability to multitask in a fast-paced environment.