Community Manager

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Gurgaon seeks a seasoned Community Manager to lead the front office, delivering first‑class service to visitors and staff. You will coach the team, greet VIP guests, and coordinate with night shifts to ensure smooth check-ins and event readiness.

Role requires 4–6 years in FM/Facilities, strong communication, and a proactive problem‑solver mindset. On-site, full‑time position with focus on safety and exceptional guest experience.

Qualifications

• Manage the Front Office in a professional manner, directing and coaching staff to ensure pleasant experience for all visitors.
• Greet VIP clients/visitors on arrival and provide special services for VIP guests.
• Provide safety briefing and assist in VIP arrivals/departures in absence of guest relations.
• Assist clients/visitors in self-check-in and handle special needs of visitors with disabilities.

Responsibilities

• Coordinate with night shift front office to ensure large party details and badges are ready on arrival.
• Handle complaints/feedback from clients/visitors and escalate as needed.
• Ensure front office displays updated welcome presentations and all equipment is in working condition.
• Manage/track temporary badge issuance and ensure compliance with regulations.

Skills

Front Office Management

Customer Service

MS Office

VIP Guest Handling

Team Leadership

Education

Bachelor's degree

Tools

Visitor Management Software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Community Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served.

What your day-to-day will look like:

• Excellent communication skills.
• Strong customer service drive.
• Pro - active problem-solving skills.
• Exceeding customer satisfaction.
• Excellent time management/ Able to work flexible hours.
• Quick learner and ability to motivate self & others.
• Proven working experience as a Community Manager / FM industry.
• Confidently able to present to clients.
• Hands-on experience in using visitor management software and MS office.
• Strong team player within a customer service team environment.
• Providing flawless, upscale, professional service Adaptable, composed, flexible with strong Mental Resilience undefined

Desired or preferred experience and technical skills:

• Qualification : Prefer BHM/Bachelor’s degree.
• Industry Type : FM Services, Hotel.
• Overall Experience : 4-6 years.
• Industry Experience : 4-5 years.
• Technical Skills : Computer knowledge.
• Generic Skills : Verbal/written communication skills, Vendor/people management, planning, ability to prioritize / organize.
• Behaviors : Teamwork, learning attitude, handle multiple tasks & positive thinking.

Required Skills and Experience:

• Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.
• Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client.
• Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.
• Assist clients/visitors in self-check-in.
• Assisting with special needs of visitors with disabilities.
• Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
• Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition.
• Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by Accenture from time to time.
• Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
• Ensure all equipment and hardware at the Front Office is working and there is zero downtime.
• Escalate as necessary for rectification.
• Provide assistance in general administrative activities as required.
• Ensure FO handles all incoming and outgoing calls in professional & polite manner.
• Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly.
• Ensure Accenture specific processes/manual is followed.
• Manage/track amount collected for temporary badges.
• Ensure compliance of regulations/requirements of JLL management.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Develop the necessary policies and procedures required for all functions within the scope of Front Office.
• Responsible for ensuring availability of safety and Accenture directory signage.
• Preparation of all required reports/participation in internal/external audits in respect of Front Office.
• Ensure training of front office /CX staff as per relevant training calendars.
• Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over.
• Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities.
• Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule.
• Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport.
• Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner.
• Analyzing results/outcomes of monthly connects and updating the leads.
• Following up on the open points raised during any connects till closure.
• Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas.
• Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects.
• Documentation and escalation of COVID protocol violations as per the guidelines.

Job Summary

• Location: On-site –Gurgaon
• Job type : Full time
• Reporting Manager : Facility Manager
• No of staff managed : NA
• Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.