Community Manager

Global University Systems; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Pearl Academy seeks a capable professional to oversee day-to-day community operations across the campus, ensuring a positive guest and student experience. You will address queries, plan events, and coordinate with internal teams to deliver seamless service and foster engagement.

The role emphasizes stakeholder management, reporting on feedback including NPS, and driving continuous improvement in community initiatives to uphold Pearl Academy's values and culture.

Qualifications

• Graduate/Postgraduate in Hospitality, Administration, Communications, or a related field.
• 68 years of relevant experience in community management, student engagement, guest relations, or hospitality.
• Prior experience in the hospitality industry or educational institutions will be an added advantage.
• Strong interpersonal, communication, and relationship management skills.
• Proven ability to plan and execute events, community engagement initiatives, and campus activities.
• Excellent problem-solving, conflict resolution, and stakeholder management abilities.
• Experience in managing vendors, coordinating with cross-functional teams, and overseeing operational activities.
• Ability to analyse feedback, track student/guest satisfaction metrics, and drive continuous improvement.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities effectively.
• A proactive, people-oriented professional with a strong focus on service excellence and enhancing the overall student and guest experience.
• Prior experience in the airline, hospitality, or education industry will be an added advantage.

Responsibilities

• Oversee day-to-day community operations to ensure a positive guest and student experience across the campus.
• Address guest and student queries, concerns, and feedback promptly to enhance satisfaction and engagement.
• Plan, coordinate, and execute campus events, community activities, and cultural initiatives that promote Pearl Academys values and culture.
• Coordinate with Operations, Housekeeping, and other internal teams to ensure seamless campus functioning and service delivery.
• Supervise hostel operations and conduct periodic audits to maintain hygiene, safety, and comfort standards.
• Liaise with external vendors and service providers to resolve operational issues and ensure service quality.
• Drive student engagement and experience enhancement initiatives to foster a vibrant and inclusive campus community.
• Monitor and analyse student and guest feedback, including Net Promoter Score (NPS), and implement improvement initiatives.
• Prepare monthly reports on events, feedback, community engagement, and actionable insights for management review.
• Ensure effective stakeholder coordination, timely follow-ups, and continuous improvement in community management processes.

Skills

Interpersonal skills

Communication

Relationship management

Event planning

Education

Hospitality / Administration / Communications

Job description

Role & responsibilities

• Oversee day-to-day community operations to ensure a positive guest and student experience across the campus.
• Address guest and student queries, concerns, and feedback promptly to enhance satisfaction and engagement.
• Plan, coordinate, and execute campus events, community activities, and cultural initiatives that promote Pearl Academys values and culture.
• Coordinate with Operations, Housekeeping, and other internal teams to ensure seamless campus functioning and service delivery.
• Supervise hostel operations and conduct periodic audits to maintain hygiene, safety, and comfort standards.
• Liaise with external vendors and service providers to resolve operational issues and ensure service quality.
• Drive student engagement and experience enhancement initiatives to foster a vibrant and inclusive campus community.
• Monitor and analyse student and guest feedback, including Net Promoter Score (NPS), and implement improvement initiatives.
• Prepare monthly reports on events, feedback, community engagement, and actionable insights for management review.
• Ensure effective stakeholder coordination, timely follow-ups, and continuous improvement in community management processes.

Preferred candidate profile

• Graduate/Postgraduate in Hospitality, Administration, Communications, or a related field.
• 68 years of relevant experience in community management, student engagement, guest relations, or hospitality.
• Prior experience in the hospitality industry or educational institutions will be an added advantage.
• Strong interpersonal, communication, and relationship management skills.
• Proven ability to plan and execute events, community engagement initiatives, and campus activities.
• Excellent problem-solving, conflict resolution, and stakeholder management abilities.
• Experience in managing vendors, coordinating with cross-functional teams, and overseeing operational activities.
• Ability to analyse feedback, track student/guest satisfaction metrics, and drive continuous improvement.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities effectively.
• A proactive, people-oriented professional with a strong focus on service excellence and enhancing the overall student and guest experience.
• Prior experience in the airline, hospitality, or education industry will be an added advantage.